Brian Zehnle Email & Phone Number

Kansas City, MO, US

Kansas City Metropolitan Area

Kansas City Metropolitan Area

Unlock Your Best Life — Beyond Alcohol’s LimitsWith a blend of personal experience and certified expertise, I guide individuals towards a healthier relationship with alcohol. Through Humilis Health, I offer a path to freedom and fulfillment beyond alcohol.

Kansas City, Missouri, United States

The Hill KC exists to build the everyday athlete through a diverse and supportive fitness community.

• Client: A global financial platform company with products designed to empower consumers, self-employed and small businesses to improve their financial lives.
• Senior Business Analyst on a project to migrate Tax Operations Group from QuickBase to Salesforce.

• Client: One of the largest diversified financial services institutions in the United States.
• Senior Business Analyst on project to implement Salesforce for company migrating over 23,000 users from Siebel to Salesforce.
• Responsible for facilitating discovery workshops, writing user stories, working with development team on solutions, and collaborating with other project teams to ensure adherence to best practices.
• Team recognized with the 2018 “Project Team Of The Year” award.
• Team recognized with the 2018 “Best Key Growth Account” award.Client: World’s largest hotel franchisor and leading hotel management services provider.
• Business Analyst on project to develop Geopointe solution to ensure client's existing franchise territories are protected as new franchisees are added.

• Client: World’s largest hotel franchisor and leading hotel management services provider.
• Business Analyst on project to develop Geopointe solution to ensure client's existing franchise territories are protected as new franchisees are added.
• Responsible for workshop facilitation, writing user stories, Salesforce configuration, Geopointe configuration, solution demonstration, and testing.
• Client gave team a 10 out of 10 NPS score.

• Client: A top manufacturer of cars, trucks, motorcycles, jets, engines, ATVs, and power equipment in the United States.
• Lead Business Analyst on project to develop customer self-service capabilities within client’s existing Service Cloud implementation.
• These multichannel features included Live Agent, LiveMessage (SMS), Public Knowledge, Email-to-Case, Web-to-Case, and Social Customer Service (Social Studio).
• Responsible for facilitating workshops, writing user stories, Salesforce configuration, solution demos, and end user training.

Kansas City, Missouri

• Business lead on $2.4M Siebel to Salesforce migration project that resulted in $400K of annual savings.
• Defined strategy for two Salesforce instances used by 780 users in 4 distinct sales channels.
• Conducted over 90 end-user training sessions during Salesforce rollout.
• Recognized with a 2015 Corporate Circle of Honor Award.

Kansas City, Missouri

• Provided strategic direction for all initiatives within a $2.2 million project portfolio to expand digital self-service capabilities and improve online client experience.
• Reduced costs by over $500K in the first year by shifting 29,000 (0.9%) transactions from high-cost service channels to the digital channel.
• Shifted over 96,000 (3.2%) transactions online for a cost savings of $1,900,000 in two years.
• Increased client satisfaction by over 9% during in two years.
• Recognized with a 2012 Corporate Circle of Honor Award.