* Fostering strong client relationships and ensuring client satisfaction with technology solutions.* Provide dedicated support to current clients, identifying opportunities to optimize technology and enhance operational efficiency.* Collaborate with key stakeholders to align Velosio’s offerings with client needs, acting as a trusted advisor for long-term technology planning and support.* Utilize tools like Microsoft Copilot to streamline processes and increase responsiveness in a fast-paced environment.

Drove digital transformation with CRM/ERP solutions, aligning tech with complex needs to boost customer satisfaction and meet sales targets. Championed Design Thinking to enhance problem-solving and project delivery. Key Achievements:Led technical sales strategies, fostering innovation and customer-centric solution development.Influenced product enhancements, ensuring offerings met evolving market demands.Surpassed sales goals through strategic territory management and robust pipeline growth.Commanded large-scale marketing events, presenting to 5,000+ attendees, solidifying brand authority.Orchestrated discovery workshops, translating client challenges into tailored CRM solutions.Managed cross-functional teams, optimizing digital strategies, and ensuring timely execution.Built stakeholder consensus, employing visualization and collaboration for solution-driven outcomes.

Optimized the sales cycle end-to-end, enhancing client engagement and post-sale satisfaction. Drove revenue by innovating processes and collaborating with executives to create high-value CPQ solutions. Achievements:Pioneered process improvements, boosting sales efficiency and customer experience.Guided product development to sync with market needs, influencing CPQ software evolution.Recognized as a CPQ thought leader, shaping industry trends and future-proofing sales strategies. Fostered a culture of innovation, positioning Experlogix CPQ as a frontrunner in tailored software solutions

Develop, drive, and deliver business for Experlogix on the Dynamics NAV and NetSuite platforms.

-Orchestrated Ashley HomeStore's digital revolution, creating a seamless, nationwide online sales portal that became the cornerstone of our e-commerce strategy. This initiative not only modernized our sales approach but also ensured our presence in every state, significantly boosting our digital footprint and sales volume.-Developed and implemented a comprehensive revenue model that incentivized licensee engagement, ensuring a fair profit distribution system that strengthened partnerships and enhanced overall business growth.-Established a robust system of feedback loops and reporting mechanisms, which was instrumental in improving our furniture delivery success rates. This focus led to a remarkable increase in customer satisfaction and operational efficiency.-Pioneered a fulfillment model for areas lacking physical stores, which dramatically extended our market penetration and brand presence. This innovative approach allowed us to reach underserved markets and respond to the evolving retail landscape.-Led the charge in integrating e-commerce with traditional sales channels, developing and overseeing training programs that empowered our sales force to excel in a multi-channel sales environment.-Played a key role in the adoption and customization of Microsoft Dynamics AX and CRM systems, leveraging these technologies to enhance operational fluidity and customer engagement.-Addressed and overcame resistance to change by advocating for a shift from legacy systems to a digital-first mindset, fostering an organizational culture that embraced innovation and modern sales methodologies.-Tailored regional pricing strategies to align with local market demands, optimizing our pricing structure to maintain a competitive edge in various markets.-Implemented a suite of comprehensive performance metrics to track and improve order fulfillment times and customer satisfaction ratings, driving the company towards operational excellence and setting new industry standards.

Provided leadership and directions in all facets of operations within a district of 38 high-volume furniture stores. Analyzed clients’ marketing communications efforts, gaps and effectiveness; recommend and implement strategies to improve reach and better engage with customers. Surpassed district goals by developing and implementing plans that optimized sales and profitability. Improved slumping sales in a retail chain by readjusting policies to be customer friendly, trained staff in relationship building to identify and act upon closing opportunities within a compressed sales cycle

Successfully established and built a sales/operations consultation practice, providing solutions to a variety of companies’ business and operational needs. Led strategic initiatives for a broad range of functions including sales systems, ERP integration, warehousing processes, and people systems. Built a solid reputation for delivering high-quality, cost-efficient solutions and tools driving business development.•Exceeded industry norms by 34% in average ticket sale, add-on sales, and customer satisfaction ratings. •Consistently acquired a 20% increase in net profit and 25% reduction in expenses.

Successfully launched and managed multiple high-volume furniture stores. Developed a sales-driven and expense conscious Region through selection and development of key store personnel. Directed 6 senior managers, 150 employees. Selected and hired self-motivated sales staff and trained them to be hard-working, customer focused and extremely educated in their field, enabling them to work with minimal day-to-day supervision•Controlled an annual budget of $22 with 10% increases YOY.•Consistently ranked in the top 5 of all 200 HomeStores in sales growth, fastest order fulfillment times, and customer satisfaction ratings•Consistently maintained expenses at 25% below industry average thereby realizing a higher net profit.

Plan and manage business functions that include marketing, sales, accounting, materials management, employee relations and general administration. Directed 2 senior managers, 35 employees.•Controlled an annual budget of $12M •Accomplished a 12% YOY growth 2 years in a row.•Through consistent evaluation and coaching achieved a 75% decrease in employee turnover annually.