Nationwide inside sales for golf courses ad products. Find the right prospect, build rapport, ask questions, listen and make a good fit.Responsible for my own pipeline, contacts, negotiation and closing. Daily closer and mentor to new hires. Consistently met or exceeded sales quota.

Managed high-volume operational department through corporate transition and adoption of cloud-based tool set. • Led team through adoption of Salesforce implementation• Developed new benchmarks and reports to track team performance to SLA’s• Led departmental documentation and QA initiatives• Managed payroll, handled personnel issues (reviews, hiring etc.) for 20 direct reports• Participated in ongoing cross-functional meetings and work groups to drive business enhancements

Early team member for social network start-up. Directed product and operational work that laid the groundwork for rollout. • Guided online product, strategy and operational work-flow in pre-startup mode• Managed relationship with third-party software development team• Acted as product champion responsible brainstorming, product features and product roadmap• Created processes and documentation for scope, requirements, business and budget analysis• Implemented web-based solutions for content management, customer support• Collaborated and communicated across cross-functional teams to drive timely execution and measurement for sales and marketing teams

First employee at nation's leading Internet golf tee time company with sales of $89 million. Responsible for all operations of customer support team, franchisee group and affiliate marketing network. • Launched support operation, managed 20+ member customer support team responsible for 20,000 monthly user contacts• Managed technical support team tasked with ensuring hundreds of connections to golf course servers• Managed over 300 B2C affiliates with more than $3 million in annual sales• Responsible for managing, training, communication and sales support for 20+ franchisee group• Negotiated contracts and maintained relationships with more than thirty technical vendors

Top-performing collections agent in outbound phone call center. • Top-performing agent responsible for annual revenues of $300k.• Negotiated with clients via phone to complete payment arrangements

Call center phone agent with expertise in athletic, footwear and golf related products. • Promoted to returns manager with responsibility for shipping, returns-related activities

Provided support to staff of all university sports programs and aided in ongoing media relations activities.• Wrote weekly releases, worked with media members, staff and outside stakeholders to generate ongoing publicity• Used statistical software program and desktop publishing to create annual media guide• Managed game-day activities including: pressbox, statistics, public address, promotions, photography and television/ radio relationships

Member of management team at top-performing retail location. • Managed P & L for multiple departments at the store level• Provided daily leadership to 30+ direct reports • Responsible for opening, closing, cash reconciliation, shipping/ receiving and back office functions• Completed company training program ( merchandising, sales, inventory management)