Briar Howard Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

As a Senior Client Services Executive at Signature Recruitment, I was responsible for managing client accounts and delivering exceptional service to ensure client satisfaction. I worked closely with clients to understand their needs and provided tailored solutions to meet their requirements and recruitment needs. Leading by example, I supported the team in effectively managing key accounts, surpassing KPIs, and fostering a strong work culture. Thriving under pressure, I have demonstrated consistent delivery to clients while effectively managing operational matters to streamline processes and enhance service quality.• Managed a portfolio of 150+ client accounts, ensuring their needs were met and expectations exceeded.• Developed and maintained strong relationships with clients, leading to increased client retention and satisfaction, as well as growth in temporary candidates and permanent revenue.• Collaborated with internal teams to deliver high-quality services and resolve issues effectively and efficiently.• Identified opportunities for account growth and expansion, resulting in increased revenue and business opportunities.• Championed best practice of business and operational processes

London, England, United Kingdom

London, England, United Kingdom

The focus of my role as the Academy Manager at Elephant was to grow, develop and deliver an online art class platform. Upon taking the position, I fully reviewed the Academy structure, proposing and implementing a new format with the fundamental goal of increasing the customer and revenue base.As a start up, I oversaw many functions of the business including business development, consumer journey, finance reporting and website performance. I was responsible for month end reviews, providing relevant sales performance and cost variance analysis to the finance department alongside presenting to the wider team on financial and non-financial KPIs. Through continuous measuring and monitoring of the brand performance, I drove change to remain relevant, responding to changing customer trends. In this role I collaborated with the marketing team on initiatives including content creation for all digital platforms (social media, website) as well as leading on the launch of the affiliate and influencer marketing programme. The result of all of this was a doubling of our online audience in just 12 months. Through strategic planning and following the brand strategy, I grew the student base by 58% YTD in 2022 compared to the previous full year student uptake.

Auckland, New Zealand

Celebration Box is an e-commerce gift box company delivering directly to the customer. Our goal was to provide a premium product with a point of difference and be the most recognised gift boxing company in New Zealand. With a strategic marketing launch plan in place the start-up was an overnight success, amassing 20,000 Instagram followers within the 24 hours and increasing to 84,000 followers within the first year.We originally began as a home-based business in 30sqm of space but with our immediate growth we upscaled to a 160sqm warehouse in week 6. Leveraging off the success of my first e-commerce start-up, my role as Managing Director focused on designing and implementing key processes within the business and leading all aspects of business operations. I created a high functioning warehouse and took ownership of coordinating the dispatch so that the production line ran efficiently and effectively. My product design and continuous development of the range resulted in a 19% returning customer rate over a 12 month period. I was responsible for negotiating and purchasing from suppliers, ensuring that margins were maintained. Day to day tasks included staff management, payroll, accounts receivable, accounts payable, stock management, order-to-dispatch and leading customer service.After operating for 12 months we sold in excess of 30,000 gift boxes that were sent all over New Zealand and at 15 months the business was sold with a ROI of 9500%.Website - https://www.celebrationbox.co.nzInstagram - @celebrationbox_nz

Auckland, New Zealand

Our Little Kitchen Co began as a home-based online cake store specialising in unique birthday and wedding cakes. Initially conceived as a small side venture, it rapidly grew into a full-time self-employment opportunity within six months, boasting a loyal customer base with a remarkable 34% returning customer rate. Catering to both individual and corporate clients, I managed all aspects of the business, from brand identity creation and website development to social media marketing, product creation, and stock control.Responsibilities encompassed e-commerce management, customer trend analysis, operational planning, stakeholder communication, social media oversight, organisational management, administrative accounting, staff leadership, product development, customer service, and procurement management.Key Achievements:• Amassing 12,000 Instagram followers within the first year of business operations• Generating yearly revenue exceeding in $100,000• Successfully selling the company after 40 months of continuous growth, which still operates today.

Auckland, New Zealand

I started at M.A.C cosmetics in a retail store based in the airport working shift work in order to gain retail experience. In recognition of my performance I was moved to local market and shortly after I made PRO Artist and was based in the New Zealand flagship store.As an artist our main focus was the customers in store experience as well as sales and achieving KPI’s. As a Pro Artist my main role was focussing on larger clients such as makeup schools, model and PR agencies as well as photographers and other professionals in the industry. I organised and held makeup classes and lessons in store for membership holders and other organisations to attend. I wrote weekly reports on both staff and in store sales and targets also including trends, breakdown of sales, staff KPIs and behaviour. In 2015 I worked on 2 major T.V shows in New Zealand, Dancing with the stars and X-Factor as 1 of 6 main makeup artists on the show with both shows filming over a 12-week period.Key Skills:• Customer service skills for day to day customers along with corporate clients.• In store sales skills focusing on KPIs, customer experience and satisfaction.• Organisation of instore events from 30-80 people as well as on the day coordination of these events.• Weekly report writing on product and sales, customer trends, staff and KPIs.• Advanced makeup application for all ethnicities and ages.

Diploma Of Education, Make-Up Artist/Specialist, Distinction

High School/Secondary Diplomas And Certificates