Briauna Jackson Email & Phone Number

♦ Provide Medicare beneficiaries solutions to their medical, dental, vision, pharmaceutical, and general healthcare needs. ♦ Present and clearly explain Medicare options to shoppers based on their needs and goals.♦ Assist shoppers determine appropriate Medicare products (Medicare Advantage variants, stand-alone Prescription Drug Plans, Ancillary Plans, and Medicare Supplement Plans).♦ Examine plans for specific medication coverage and participating health providers. ♦ Communicate with prospective shoppers to learn about their financial needs and to discuss any existing coverage. ♦ Inform shoppers about product benefits, information, and pricing. ♦ Incorporate consultative sales approach to understand shoppers demands.

♦ Researched and assigned primary care physicians and specialists to member health plans. ♦ Scheduled member medical appointments and determined eligibility for medical benefits. ♦ Reviewed member prescription drug benefits and claim history. ♦ Manage payment processing including verifying errors and performing resolution. ♦ Established member repayment billing options. ♦ Filed member complaints, appeals, and grievances. ♦ Collaborated with medical professionals to communicate member needs. ♦ Operated multiple CRM’s and research applications simultaneously through effective organization and multitask management. ♦ Assisted customers with PIN reset, balance inquires, lost or stolen cards, and fraudulent transactions. ♦ Maintain customer accounts and ensured proper documentation was provided and obtained.

United States

♦ Business-to-Business Development: Effectively established and expanded relationships with owners of businesses to enhance exposure and attract new opportunities. ♦ Managed schedules, travel arrangements, and coordinated conferences for management.♦ Protected comprehensive records detailing customer service activities and client information.♦ Constructed spreadsheets, presentations, and other memos for executives. ♦ Prepared packages for shipment, pickup and courier services for prompt delivery to customers.♦ Maintained daily reports and advised executive leaders in decision-making processes.♦ Studied internal information to become an expert on company products, policies, services, and values.

Bachelor Of Science - Bs, Biology/ Minor In Psychology

Human Anatomy - Genetics – Microbiology – Pathophysiology – Medical Terminology – Chemistry – Statistics - Human Growth & Development –.

Bachelor'S Degree, Health Information/Medical Records Administration/Administrator