Head of Operations for leading Solar and Home Improvement Lender. Grew Operations from a team of 16 in '19 to over 150 by '23. Hands-on leader of many departments responsible for the complete customer experience from loan origination through disposition. Successfully led the transition from a 3rd party Servicer to in-house Servicing, Collections & Recoveries saving >$2M/yr. and vastly improved loan performance for a $6B portfolio serving >300K customers. Transformed Operations while supporting 200%+ annual growth by integrating systems, refining processes and implementing controls & monitoring necessary to support regulatory oversight by the OCC, CFPB and State Examiners. Played integral role in successful acquisition & integration of Dividend with Fifth Third Bank, N.A. in 2022.

OnPoint Business Solutions is a management consulting firm providing strategic planning, business development and hands-on change management services for businesses ranging from emerging fintech real estate investors through fortune-class, global technology providers. Our "roll up your sleeves" approach to partnering with our clients has helped transform organizations, streamline business processes and implement technologies to fuel their growth and achieve their goals.

Co-founded and launched OWN Home Finance to help low-to-moderate income (LMI) households achieve the dream of owning a home through an innovative home finance product. Our proprietary INVEST mortgage uses shared equity as a tool to connect impact investors with qualified LMI applicants to provide a responsible home finance solution that lowers down payment requirements, reduces monthly payments and encourages long-term savings. After a successful launch, the business' IP was licensed to an emerging real estate investment company to provide greater differentiation in the marketplace.

Head of Technology, Operations and Product Management for a direct-to-consumer auto lender whose highly automated platform enables consumers to configure a loan that best meets their vehicle purchase or refinance needs. We built our platform on a foundation of data, technology and best-in-class partners to remove traditional friction in the auto loan process and deliver a consumer experience unlike any other in the market.

Oversee all aspects of EquityKey's originations and servicing functions including inside sales, underwriting and technology. Responsible for developing and executing the plans, budgets and initiatives that will enable EquityKey to penetrate the 18 Trillion dollar residential home equity market with our innovative real estate investment product.

Work across the company and with clients and market leaders to identify, synthesize and evaluate potential revenue growth opportunities and develop solution strategies. Provide thought leadership on mortgage origination trends and opportunities that enhance client relationships and influence key stakeholders. Product owner for CoreLogic's Marketing & Customer Acquisition Solutions for helping clients identify, convert and retain customers using data-driven insights and solutions.

Head of Sales, Underwriting and Strategic Relationships for LEAP’s vehicle leasing business serving under-banked customers in 43 states. Doubled volume and raised profitability by nearly 50% within the first year through a series of product enhancements, process improvements and technical upgrades.

Oversee diverse group technology and operational departments responsible for developing and executing contact management strategies to optimize Collection, Customer Service and Asset Management activities through the use of leading edge call center technologies and applications. Play a hands-on roll in identifying, implementing and controlling numerous process enhancements throughout loan origination, servicing and collection phases to improve operational efficiencies and effectiveness..

Hands-on manager of diverse teams from IT, Finance, Marketing and Operations. Performed detailed operational and financial analysis to construct comprehensive business cases and implement solutions that resulted in over $5.5M NPV cost-savings and/or incremental revenue. Led the brand integration of PeopleFirst.com to Capital One Auto Finance with a team of over 50 associates covering all brand touch points including the Web, Marketing, PR, Operations and Legal. Managed several IT initiatives including: Voice Over IP implementation; disaster recovery site build-out; installation of a series of data marts for analysis and reporting

Directed an R&D department of 17 who developed new products and services for a managed services provider. Conducted detailed market research and competitive analysis to identify product needs and opportunities. Established a methodology for evaluating, defining, developing and delivering web-based products

Managed and participated in teams of three to twenty consultants delivering strategic systems and process improvements for Fortune 500 clients including Agilent Technologies, Hewlett-Packard, PacifiCorp, McKesson, Comerica Bank, Blue Shield of California and The Gap.