Program Operations Manager - Community & Scaled (Creator) Partnerships
Current- Responsible for building compliant processes & frameworks to scale educational & community-based programs for Creators (facebook.com/creators/media-expert-program) and Community Organizers (facebook.com/community/accelerator/). Other responsibilities & accomplishments include:- Led and streamlined operations for over 10 global programs which includedgiving grants & ad credits ($35M+) and training to 20K+ partners (Creators, FB Group admins, and nonprofits) across 50+ countries.- Create frameworks and optimize operational processes (e.g. privacy/legal reviews, application & vetting, vendor support, payments/grants): sped up program launch times by ~75%, increased application completion rates by ~60%, and improved partner experiences (97% NPS).- Nurture relationships with internal teams (e.g. Legal, Privacy, Policy) and external vendors (e.g. event agencies, grant managers, etc.), to promote quicker program launches and optimal partner experiences.- Address evolving business risks by negotiating and partnering with cross-functional stakeholders to develop creative solutions (e.g. enabled the continuation of a core Partnerships team activity).- Track & communicate strategic insights and proposed data-informed solutions to Executive teams.- Create tools to streamline, scale, and ensure quality Program Operations Team support across the org.