The Relationship Manager is the catalyst behind Heartland’s success as an organization. As a consultative sales executive, I was responsible for driving revenue growth and bringing in net new business from prospects. My day consisted of setting appointments with business owners to educate them about Heartland’s payment processing solutions. I did this by prospecting over the phone, face-to-face, through personal networks, and building referral partnerships. Responsibilities Of The Relationship Manager IncludeProspecting for and running dynamic sales presentationsExplaining our value proposition to clients via Atlas CRM on your iPad or tabletClosing sales of our payment processing services (Card Processing, Payroll / HR Outsourcing, Loyalty Marketing)Educating merchants and business owners on the payment processing industryUpselling current clients on our gift marketing, payroll, and other products and servicesI was focused on providing financial technology services and solutions to local business owners. While at Heartland I showed business owners, solutions to help them operate their business more efficiently. The solutions included credit card processing, payroll services, point of sale solutions, lending, and e-commerce. I believed in helping businesses prosper through innovative solutions, advocacy, and unmatched service.

Outside Sales/Direct Sales ExecutiveAt Comcast, I was responsible for promoting the company's products and services and for building relationships with new and existing accounts. My main focus was to help Comcast customers succeed while achieving sales and profit goals established by the company. I did this while taking immense pride in delivering a high level of customer service, and being a forward-thinking team leader. Responsibilities included:• Developed new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory.• Sought and qualified prospects in accordance with Comcast strategic goals.Evaluate market trends and recommend products to customers, based on customers needs and goals.• Constantly informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.• Answer customers' questions about products, prices, availability, and product use. Provide product information and practical training to customer personnel.• Assisted with the training of new employees as requested.• Performed administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports.

Management of Customer service and operations:• Managed the efforts of over 50 branch employees throughout the career. Providing a high level of customer service, including management of the rental counter, customer flow, telephone service, as well as training by example. • Develop and maintain the branch operational plan. • Use initiative, independent judgment, discretion, and decision making skills to perform a variety of duties and solve problems. Some examples: include approving rate deviation, approving an extension of rental tickets without deposits or where a customer is delinquent, determining when to repossess cars if customer is overdue, approve unusual credit card and rental request, and approving write-offs.• Manager tasked with creating and implanting successful market plans to acquire new business in the retail, corporate, government and insurance replacement sector.• Assume responsibility of Branch Manager in their absence.Human Resources Management:• Supervise, mentor, train, coach, evaluate and develop staff.• Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance.• Prepare effective and timely employee reviews and participate in the review process.• Administer and/or recommend disciplinary action, promotions, transfer and/or other personnel actions.Sales and Marketing/Financial Performance:• Develop, plan and actively participate in branch sales and marketing efforts to increase and improve business.• Train motivate and coach employees to increase branch sales by understanding, communicating, and using 4 step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment.• Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for a referral to collections.

I had the opportunity to play professional basketball in Germany for four different teams. As a professional athlete I was tasked with:• Keeping my body in peak physical condition throughout the year (on, and offseason). I was expected to perform at a high level in hostile and foreign environments.• Collaborate with various agents and General Managers of basketball organizations to negotiate contract terms and conditions. • Be “the face” of the team brand in public including on television, newspapers, magazines, social media and any other forms of marketing.