Brice Scott Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

- Performing final verification checks for all on-site customer installations to ensure full functionality and proper documentation of all equipment.- Diagnosing and advising on-site servicing/repair of any malfunctioning devices.- Finding, investigating, and resolving discrepancies in installation documentation and online records.- Providing additional support and assistance to enterprise customers I've developed a trusted relationship with from my previous position.- Helping less tenured members of the Operations Department with training and advisement on resolving procedural, software, and hardware issues as needed.- Analyzing procedures and trends in installation complications and providing management with regular recommendations to improve productivity and thoroughness.

Atlanta, Georgia, United States

- Provide white-glove service and support for the company's key accounts, ensuring expedient and effective resolution of customer needs.- Participate in regular meetings with key account contacts, providing updates on outstanding customer case needs and ensuring the maintenance of customer trust.- Work on various projects maintaining data organization for key clients tied to installation, upgrade, and fleet management efforts.- Perform archival research in service of client projects and the resolution of difficult and/or obscure customer issues.- Assist Customer Support team with technical inquiries, case escalation, and the rescue of particularly difficult customer interactions.

Atlanta, Georgia, United States

- Provided white-glove service and support for the company's key accounts, ensuring expedient and effective resolution of customer needs.- Participated in regular meetings with key account contacts, providing updates on outstanding customer case needs and ensuring the maintenance of customer trust.- Worked on various projects maintaining data organization for key clients tied to installation, upgrade, and fleet management efforts.- Performed archival research in service of client projects and the resolution of difficult and/or obscure customer issues.- Assisted Customer Support team with technical inquiries, case escalation, and the rescue of particularly difficult customer interactions.

Atlanta, Georgia, United States

- Provided support for a wide array of technical issues impacting customers of various fleet sizes, balancing the needs of multiple cases to ensure the most optimal service and resolution possible.- Performed consistently at the top of the department with regards to productivity, case completion, and response time since December 2018 and among the top in several prior months.- Collaborated with field technicians to resolve on-site equipment issues and verify hardware functionality.- Assisted co-workers and provided informal training and advisement to newer coworkers in order to improve the capabilities of the department as a whole.

Alpharetta, Georgia

- Tracked and edited incoming customer claim data to guarantee that all documentation was held to an especially high standard of quality and clarity for customer inspections. - Served as a primary contact for new Hancock customers to ensure clear communication and rapid service for their needs.- Developed written training materials and provided personalized training for new Claim Review employees.- Acknowledged for maintaining a high level of successful, positive and consistent support for both customers and field technicians which has improved speed of claims and work order processing.- Recommended process improvements which resulted in increased data entry accuracy, improved service report processing and ensured greater adherence to interdepartmental record documentation critical to company success.

Alpharetta, Georgia

- Performed final inspection of all Direct Inspection technician reports before personally sending them to the customer.- Researched procedural alterations and developed training to promote a higher standard of quality and expediency among Claim Coordinators.- Provided notable contributions to multiple department projects as a volunteer dedicated to positive team outcomes.

Alpharetta, Georgia

- Ensured that technician reports and inspection data were organized and edited to adhere to a high standard of professional quality.- Communicated with technicians to ensure that customer-required inspection results were accurate and adhered to industry standards.

Kennesaw, Georgia

- Providing expedient resolution of technical software issues via phone and desktop sharing software. - Draw on expert knowledge of company software to ensure effective troubleshooting of customer issues.- Successfully track and document error codes and other bugs using bug tracking software.

Acworth, Ga

- Provided accurate and expedient expedition of cargo coming into and leaving the distribution center.- Handled assembly line, scanning, and loading duties to ensure a high quality of service for UPS customers.

Greater Atlanta Area

- Assigned and oversaw the work of the various QEB media interns.- Managed press credentials, event schedules and the online publication of media assignments.- Assisted QEB leadership in their duties by attending events, taking notes, scheduling meetings and managing QEB calendar.- Oversaw recruitment and interviewing of prospective media interns.

Greater Atlanta Area

- Wrote and pitched daily articles covering consumer gadgets, video games and science news for web publication.- Attended media events providing written, photographic and interview coverage.- Assisted QEB staff through managing schedules, recording meetings and running errands.- Created written product reviews for recent video game and consumer gadget releases.

Greater Atlanta Area

- Served on the Cartoon Network Digital QA team, providing day-to-day testing of online, mobile and tablet games and applications.- Documented, reproduced and prioritized bugs including UX issues, improper asset layering, cause-and-effect for game crashes/freezes, etc.- Worked with the senior writer to create original copy for a licensed game based on a popular cartoon series.

Kennesaw, Ga

- Worked as part of a team to load trucks, transport cargo and store inventory.- Involved in packing, wrapping, banding and preparing cargo for storage and transportation.- Responsible for selecting cargo storage placement, writing directions for fork-lift drivers and keeping record of warehouse inventory.- Aided in instructing and managing new, temporary workers.

Atlanta, Ga

- Interacted with customers via phone and logged their information into a computer database.- Consistently ranked as the top performer in a call center of twelve people.- Entrusted with difficult call assignments and salvaging difficult customer calls.

Kennesaw, Ga

- Worked as part of a team to load trucks, transport cargo and store inventory.- Involved in packing, wrapping, banding and preparing cargo for storage and transportation.- Responsible for selecting cargo storage placement, writing directions for fork-lift drivers and keeping record of warehouse inventory.

Milledgeville, Ga

- Researched and wrote weekly editorial columns covering domestic and international issues.- Produced high quality, printable articles under regular deadlines with proper factual citation.- Worked with editors in conducting interviews and deciding the content of the Politics page.

Bachelor'S Degree, Creative Writing

Activities and Societies: The Colonnade (Column Writer - Politics), Young Democrats of America, GCSU College Radio (DJ), Philosophy Club

Bachelor'S Degree, Political Science And Government

Activities and Societies: Young Democrats of America, 2008 Barack Obama Presidential Campaign (Volunteer), Philosophy Club

Additional Coursework (Non-Degree Seeking), Computer Game Design & Development

Activities and Societies: KSU Game Design & Development Club

High School Diploma: College Prep (Honors)

Activities and Societies: Honors Society, Beta Club, Young Democrats of America, Harrison Marching Band, Model UN