-Perform OEM testing, troubleshooting, repairs, and upgrades/ revisions to a broad range of equipment, ranging from Level 2 EV chargers to DC Fast Chargers-Perform testing on equipment, including but not limited to; insulation testing (megger testing), thermal imagery, torque tests, and performance evaluations.-Troubleshoot system performance issues and locate/isolate ground faults.-Work closely with the Planning and Scheduling team to ensure maintenance schedules are adhered to and work orders are completed accurately and on time-Conduct site safety assessments and identify all safety hazards on the job site, properly generate and complete JHA, LOTO, and other safety-related documentation as per OSHA and site-specific requirements.-Review site manuals and drawings to ensure proper service and maintenance of equipment-In fieldwork including electrical and mechanical preventative and corrective maintenance of site equipment, site field reporting, work order completion, and other work as needed.-Quality assurance for all work performed on-site-Overall site cleanliness-Communicate with internal and external customers, as required-Generate professional service specific reports using a work order system that can be presented to the customer.-Ensure that all issues at the site are documented in the work order system and are addressed in a timely manner.-Planned and unplanned overtime and emergency response work may be required

-Diagnose and repair electronic control system malfunctions.-Provide sketches of field changes and discrepancies for engineering corrections and drawings.-Communicate with customers upon arrival and before leaving the work site.-Meet regularly with customers to become familiar with operating problems.-Keep customers informed on the nature of service provided, outstanding issues, and recommend system enhancements, upgrades, and or repairs.-Promote the sale of add-on work.-Manage assigned work to meet professional execution, time, and customer satisfaction standards.-Report problems or changes to management immediately.-Interface with Service Manager, Service Project Manager, and subcontractors on projects to coordinate activities in an ethical and professional manner.-May provide training to customers on electronic control systems operations.-Deliver manuals and documentation to the customer for training needs.-Mentor and train mechanical workforce on building automation systems.-Provide support to the mechanical staff on non-complex, non-critical equipment.-Compile job documentation, such as certificates of completion, customer training forms, training certificates and punch lists.

-Perform front-line customer contact-Provide customers with technical guidance, remedies and solutions to operational anomalies-Assist customer with service revealed difficulties-Administer scheduled and unscheduled maintenance events-Implement service bulletins-Support commissioning activities-Provide on-site diagnostics and OJT (On Job Training), as required-Help identify product and component improvement opportunities-Generate potential sales opportunities-Assist in the development of service letters/bulletins.-Able to use and understand oscilloscopes, multi-meters, signal generators, various hand tools, and computers and accompanying software.

-Plan and supervise customers in the execution of field installations of Flow equipment.-Provide technical support to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via telephone correspondence, fax, etc.-Submit completed service records and contact reports weekly. Complete expense reports accurately and submit for reimbursement no later than Monday of every week. Complete time cards or call time in by Friday before the pay period ends-Check in with the home office twice daily. Complete all other administrative documentation in a timely manner.-Develop curriculum and syllabuses and conduct operation, programming, application and maintenance training classes and seminars, both in-house and at customer sites, on Flow equipment.-Support in-plant services, including the repair of customer’s parts or equipment returned to Flow under the RMA program.-Conduct warranty evaluations and failure analysis, directing effective and accurate information to engineering and other relevant departments, of all problem trends.-Assist in maintaining an up to date document library for Flow products, to include drawings, A-sheets, manuals, specifications, and other relevant technical documentation.-Participate in the Materials Review Board, Engineering Change Orders and Product Design Team meetings as the technical service representative, providing input that will ensure our competitiveness in the market.-Provide assistance to customer service by determining parts required by a customer.-Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.-Travel to customer locations on short notice, often outside normal business hours and for extended periods of time.

-Maintained Daktronics equipment in the Central Texas service area, traveling via ground or air to customer sites.-Worked with customers and other personnel to solve technical issues.-Provided on-site technical service and maintenance for all display and control equipment.-Followed appropriate standardized procedures for the different types of service events.-Performed onsite technical work and administrative activities associated with customer service.-Assisted as required in training local Authorized Service Companies (ASC's) and other technical staff.-Completed appropriate written documentation and feedback for onsite service and installations.-Competently represented Daktronics to customers in a confident and professional manner using customer interactions to build the Daktronics brand.-Worked effectively as a team member assisting when and where needed by being knowledgeable about and following company procedures.-Gained detailed technical knowledge of Daktronics displays and controllers through formal classroom and online training as well as through on the job training.-Gained further experience as a bilingual help desk technician, receiving incoming tech support calls and assisting international customers with troubleshooting.

-Proficient in Startup/Commissioning on all Uninterrupted Power Supply equipment across the entireAPC-MGE's product line-Experienced in Field Service Preventive Maintenance on all Uninterrupted Power Supply products-Extensive knowledge in the repair of all APC-MGE equipment-Performed Advanced and Custom Power Audits of customer's distribution systems, writing complete reports-Competent in documenting all required information for each site visit performed, including technical reports-Adept in managing small or custom installation projects as well as unit replacement-Skilled in working with other team members to resolve customer issues and to prepare meetings with customers-Proficient in performing basic education to APC-MGE customers and other members of customer's team-Assisted customers by phone and performing onsite visits with 24h service

-Proficient in the installation of Home theater equipment per customer's request-Excellent verbal and written communication skills, providing great customer service-Adept at working with little or no supervision always maintaining a professional attitude

-Troubleshooting and repair of over 400 assemblies and sub-assemblies down to the component level-Extensive knowledge in AC/DC circuits, integrated circuits, transformers, semiconductors, relays and synchros-On site repair work on 5 different models of aircraft to include the CH-46 Sea Knight, the AH-1W Cobra, the CH-53 E/D Stallion, the UH-1N Huey and C-130's enabling squadrons to fly continuously with nearly zero down time-Engineering and fabricating test sets for various flight critical electrical components-Performed staff support duties in formulating and implementing maintenance and supply plans, provisioning electronic items, preparing publications and training materials, and performing difficult or exacting installation, modification, and maintenance tasks-Performed quality assurance inspections for maintenance actions performed on equipment/components at the IMA level-Assisted in the planning and scheduling of work center assignments-Monitored source data collection and prepared work center reports and records-Organized and administered facilities for the maintenance and repair of aircraft electrical/flight control systems at the IMA level.-Provided authoritative staff support in planning and implementing the maintenance of a wide range of equipment-Served as lead technician of a service support team for Marine Air Command and Control Systems.-Assisted in the determination of electronic maintenance policy and the inventory management program of an electronic maintenance activity unit or organization-Instructed in the theory and maintenance of electronic equipment-Supervised in-process work to ensure that required maintenance procedures were followed-Coordinated maintenance and training activities of enlisted personnel