- Employee #24; scaled Engineering from 6 to 125+ over 4.5 years with a <5% annual regretted attrition.- Member of Executive Leadership team; oversaw (as CTO) Data Science, ENG, PM, TPgM, Infrastructure, Security and IT departments including the creation of multiple new products, platforms, and lines of business.- Supported 17+ consecutive quarters of meeting / exceeding revenue targets, including growth from $700+K to $100+M in ARR.

Lead large, multi-disciplinary teams of with cross organizational responsibility for:Product / Technology Management* Product facing internal systems infrastructure development for 1,100+ global users* Developed systems architecture spanning 5 core systems and 2 user facing portals to streamline internal operations and metrics reporting capabilities.* Migrated 700+ users to new ticketing systems in under 6 weeks, including resolution of 160+ bugs and the development of 7 critical feature requests.* Launched a project coordination / tracker for 500+ users, giving management visibility into project related data across the organization for the first time.* Launched an internal CRM to 1,100+ users enabling cross organizational understanding of our customer support modelsData Analysis and Architecture* Directly responsible for initial creation of team, including staffing of 6 team members* Developed the architecture for a canonical data source that integrates 15+ sources* Reduced spending on vendors by a projected $5M+ through the creation of the “Pay Per Unit” pricing model that drove a la carte pricing for vendor operations.Vendor / Process Development* Oversaw creation of an India based vendor team, including contract negotiation and pricing. 300+ vendors on boarded within 18 months across 5 distinct workflows that encompassed 10,000+ tickets per month, offsetting 86% of onshore ticket workflow. * Transferred work from a US based vendor to Latin America, resulting in $1.2M in annual savings without loss of Customer Satisfaction or ticket Turn Around Time.* Oversaw team of 13 FTE’s and 150 Vendors based in Manila that transferred an additional 39% of work (from 55% to 92%) offshore with 90+% CSAT