"Nobody cares how much you know until they know how much you care." Theodore Roosevelt.I care about maximizing business success by maximizing customer success. I make sure customers will be thrilled with your product, which will augment customer loyalty, drive more business and bolster company success.In my 15 years of experience both on the B2B and B2C level, I’ve developed a passion for implementing processes that ensure a super-smooth ride for your customer and a surefire growth spurt for your business.👉 Great product + Great CS and CX = Product success 👈Put me in charge of CS and watch the formula work. Your product will enjoy widespread delight and increased demand.If you have a product that will give value to a customer, I am determined to build a rock-solid bridge between product and customer. I focus not only on end-user success but also on nurturing B2B relationships with dealers, distributors, journalists, and organizations which all play a role in augmenting product success.Most recently, I’ve been fortunate in building up OrCam’s Customer Success Department from a sparsely staffed, old-style unit into a task force of multiple teams managing operations from various locations. 🌎Some achievements I’m proud of:🎖️In my first 6 months, the RMA (product return) rate decreases usually by 70% as a result of optimized customer service.🎖️I facilitate at least over $1M per year in revenue through leads, upsells and business development opportunities.🎖️I produce webinars in 3 languages that resulted in 10x more revenue than expected.🎖️I am usually distinguished or awarded a prize of excellence after 3 months.🎖️I can rise Amazon -or else - ratings as I did with OrCam from 3.6 stars to 4.6 stars.Which traits do I credit for my success?I’m methodical, research-centered, and creative. My other strong points?▶︎ 1.5 decades of experience▶︎ Cross-global project management▶︎ Uncompromised professional ethics▶︎ TeamplayerIn my spare time, I love engaging in photography projects. 📷Interestingly, my photography hobby played a role in augmenting my success at OrCam. My expertise with video staging and production, coupled with my in-depth knowledge of the products, led the OrCam executive team to task me with creating video content.Some of the videos I created were so successful, they were eventually disseminated to staff and distributors around the world.So in addition to CS, my responsibilities spilled over into the marketing realm too.