Titan Branding LLC is a creative agency that specializes in servicing diversity conscious enterprises and helping them create brand experiences that diverse audiences can resonate with, root for, and be included in. Notable Clients include Meta, Instagram, Oculus, Mercedes-Benz, and Nike

• Provided Tier I, II, & III technical support for the Georgia Crisis & Access Line• Implemented reporting in Internal HelpDesk software to identify KPIs including average resolution time for incoming support tickets• Led the redesign of 5 websites with a focus on lead generation and traffic acquisition for funders and SaaS clients• Utilized publicly available web analytics to develop insights on past visitor behavior, keyword ranking, user device type, and SEO direction for each site• Installed Google Analytics on each site and developed practices to ensure accurate web tracking and filtering for prospective funnels.

Communications and Branding• Implemented and optimized existing marketing plans to integrate essential modern digital marketing and social strategies• Utilized Social Media Management tools and editorial calendars to plan and schedule future content and social updates, and monitor and engage with followers in real-time• Developed data-centric reports that utilize data and web analytics to provide actionable insights and measurable Key Performance Indicators • Developed and maintained organizational branding standards to ensure the appropriate use of tone, voice, and visual identity across all channelsMarketing Strategy & Design• Developed, designed, and implemented visual and content oriented marketing campaigns that led to over 200% increases in impressions, engagement, and lead conversions• Designed promotional materials, landing pages, event invitations, and banners to help brand and promote fundraising events• Developed high-converting landing pages to capture targeted and qualified leads• Performed consistent digital marketing research to identify Search, Pay Per Click, Content, and Social opportunities across channelsContent Marketing• Designed, promoted, and launched TheMessengerOfHope.org, a website dedicated to creating and sharing resources to end homelessness• Created and managed Editorial process for article publishing including developing pitches, gathering information, and providing support to a growing group of contributors

• Develop and Implement marketing plans for campus events and campaigns• Design promotional materials to help push high event turnouts and gain followings• Serve as a mentor to incoming students in the Emerging Leaders Community to help them acclimate to the campus environment• Provide marketing and logistical support for a fall leadership conference serving approximately 300 students annually and support for keynote presentations, skill workshops, and networking opportunities• Provide logistical support for a spring leadership retreat serving approximately 120 student leaders, planning team-building activities and competitive challenges• Develop event programs supporting Leadership Development of the University campus and Emerging Leaders Community• Brand development, web content creation, flyer design, social media management

• Process documentation of new and changing processes • End-to-end examination of business processes and the affected areas of new proposed processes• Relief of pain-points and process inefficiency through automation and adjustment• Driving technology projects using a standard technology project delivery framework• SharePoint and Intranet site, webpage, and dashboard development

National Youth Leadership Foundation: Careers in Business and InnovationIntensive Law & Trial Seasonal Summer Conference• Facilitated the growth and exploration of secondary students in post-secondary education and career opportunities• Lead small group meetings with 16-20 program participants at a time• Managed night-time program activities including a variety show and quiz show serving 240 program participants• Lectured approximately 240 program participants over the 10 day program covering Trial Advocacy including Courtroom proceedings, Witness Examination, and the Rules of Evidence using Mock Trial as a medium• Provided logistical support for the experiential education of program participants during off-site visits, and lectures by Stanford Professors

• Expert Customer Service knowledge of AT&T Wireless Sales products, devices, and services• Assisted new and existing customers with the order placement process leading to a high Orders per Labor Hour statistic• Troubleshot errors that caused inconveniences for the customers including website maintenance and billing information errors• Provided online support for existing customers by assisting with contract renewal, device upgrade, and product financing• Served as an information outlet for AT&T's newest wireless devices, promotions, and offers

Emagination Camp at Fairfield CT• Worked along with an excellent team to create an environment that helps to "Educate, entertain and help develop healthy kids & teens."• Lead Technology Workshops on 3D Modeling and 3D Animation for 10-15 program participants over two week program sessions• Assisted program participants with move-in and program orientation• Assisted the Network Coordinator with software and hardware set-up for each program session

• Built apps and demos and demonstrated the latest technologies and hosted technology events on Georgia State University's campus. • Attended trainings from Microsoft leaders to enhance knowledge about cutting edge technologies.Provided insight and knowledge about the latest Microsoft technologies.• Provided technology training on Microsoft Products including Microsoft Office and Microsoft Programming Technologies such as Visual Studio and Expression Blend• Coordinated with Microsoft Technical Evangelists to organize hack-a-thons and teach programming• Expert level product knowledge in all Microsoft retail products, devices, and services offerings