The Director reports to the Chief Operations Officer (COO) and collaborates closely with other members of the Management Team. The Director is responsible for the oversight of the clinical operations for all Third Street sites and provides oversight of the clinical staff functions.

Directed the day-to-day Patient Access operations for on-site and off-site locations. Responsible for point of service financial counseling, collections and department goal setting. Coordinates process improvement strategies with internal and external departments, physicians’ offices and vendors. Ensure compliance with Medicare, Medicaid, third party billing as well as maintaining DNV-GL standards. Responsible for training, annual performance evaluations and staff development. Completes budget management and cost analysis. Responsible for presentations and data compilation. Fosters and leads colleagues to create a positive patient experience. • Point of service collection increase since 2016-2021: 170%, 685K• Successfully implemented Meditech 6.15 and Meditech Expanse electronic medical record platform. • Appointed to and Served on Internal Auditing Team – DNV-GL certification obtained in 2018 • Appointed to and Served on Clinical Informatics Steering Committee

Served as Business Office Manager responsible for leading office operations and ensuring efficient office workflow. Developed and implemented office administration strategies to meet organization objectives. Reviewed and processed weekly payroll according to best practice. Maintained responsibility for training and transitioning new employees into current positions to support on-boarding. Supported human resources within office by directing recruiting activities, scheduling interviews and evaluating staff. • Responsible for coordinating process improvement events to increase service efficiency, customer satisfactions, simplifying complex process and being a change agent. • Served as a liaison to multiple tiers of employees and customers, assisted with customer concerns and worked with customers to resolve complaints. • Advocated and ensured professional growth of new employees by mentoring their onboarding.