Brice Hogan Email & Phone Number

Provo, UT, US

Responsible for managing a number of initiatives includingProactive Campaigns where I design and execute targeted communication strategies to resolve customer issues, improve engagement, and enhance the overall customer experience.Organizational Change Management where I create the strategy and tactics around improving our internal focus on the customer by.

Lehi, Utah, US

• Owned the ongoing enhancement for customer success motions that led to $500,000 in upsells and renewals annually through effective nurturing campaigns.
• Maintained a 97% retention rate through the creation of an improved onboarding, engagement, and adoption process.
• Managed a portfolio of 500 clients and generated revenue of $1.5 million in annual sales through webinars, email, and content marketing campaigns.
• Maintained a 95% satisfaction rating through regular quarterly interviews and bi-annual feedback surveys.
• Partnered with sales and marketing leadership to improve the end-to-end customer experience, which led to the creation of an improved onboarding, engagement, and adoption process.
• Owned the go-to-market strategy for Trader Oasis a subscription product and through effective marketing, sales, and customer success motions we were able to grow the subscription base from 10 – 212 subscribers in 6.

Montreal, Quebec, CA

• Launched a targeted investor relations campaign spanning 12 months, overseeing all aspects of business development, marketing, and brand consistency, resulting in the generation of over 15 investment proposals.
• Spearheaded investor marketing campaigns that played a pivotal role in securing funding for Canada's first operational reactor by 2027.
• Conducted in-depth market research and competitive analysis to identify emerging trends and opportunities in the nuclear energy sector, enabling the organization to stay ahead of the curve and capitalize on new.
• Completely redesigned all marketing and educational materials, including, website, prospectus, and social media communications to better inform prospects and investors.
• Collaborated closely with C-Level Sales, Marketing, and Investment executives to identify investment opportunities aligned with company objectives.

Lehi, US

• Owned the end-to-end strategic partnership strategy which drove ARR of company to $2 million a year.
• Evaluated new marketing and business opportunities through in-depth market analysis and business development initiatives strategy which lead to TraderMinute acquiring 33 strategic partnerships.
• Successfully led internal product development projects that resulted in new products and websites which generated an additional $25,000 in subscription revenue per month.
• Cultivated relationships with C-suite executives and key stake holders that maximized sales and revenue objectives.
• Led marketing and sales team to deliver high quality customer experience through customer feedback and loyalty programs.

• Worked with clients to develop individual investment road-maps through coaching and mentoring.
• Responsible for up-selling clients into coaching packages and products which resulted in exceeding referral sales goals each quarter by 35%.

- Built and nurtured strong relationships with existing high-value customers to achieve their needs.- Managed a team of 3 customer representatives to achieve quarterly upsell sales quota.- Account resolution with dissatisfied and delinquent accounts (saved the company $510,000)

New York, New York, US

• Involved in root-cause analysis for internal data systems that lead to resolving $500 million in account discrepancies across global teams.
• Collaborated with IT and other business units in leading projects aimed at enhancing the controls and efficiencies in daily workflows across operational business units.
• Developed a strong technical foundation in consulting with counter parties about their privacy and business needs.

Provo, UT, US

• Focused on leading clients through the registration process, onboarding, and follow-up.
• Improved the customer experience through quality control methods, which helped increase customer satisfaction across all product lines.