Brad Richards is a Managing Partner at Willowleaf Partners, LLC. He possess expertise in vendor management, outsourcing, start ups, crm, process improvement and 45 more skills. Colleagues describe him as "I recommend Brad for any executive leadership position. Brad's success in general management, operations, contact centers, BPO, and outsourcing is considerable. When I worked for Brad I was always amazed at his success in continuously improving operations, and leading teams to deliver ever improving results. Additionally, Brad has a deep understanding of the power of technology and how it can drive the business. His success comes from his balance of knowledge between operations and technology. He has redesigned core systems, restructured operations, and even improved vendor performance to drive company performance to new levels. Brad has extraordinary vision as an executive leader. He anticipates issues before they happen which helped stave off many issues before they became huge problems. He also is able to help a company stay ahead of its competition, rather than react to events. His greatest asset is that he delivers results. He has over-performed in several different business units. He took telemarketing centers to the best in the company. He drove operational support teams to high levels of efficiencies. He revamped and made profitable retail sales channels. Brad has also demonstrated all of these attributes in the consulting world. He has helped companies improve their results, efficiencies, and as a result, their P&L. Brad is a true leader and visionary that would improve your business" and "I have had the pleasure to work with Brad over the past 10 years as both a client and an executive level partner. Brad has a unique in-depth knowledge and understanding of the contact center, BPO, and outsourcing operations from both the customer and vendor prospective. Additionally, Brad is a seasoned and successful operations executive, with powerful experience across all major company functions. With an executive level vision, Brad has a strong focus on continuous process improvement especially utilizing the power of technology to drive change. He is a well-traveled BPO and operations expert with successful international leadership experience. He has built and directed high performance teams for some of the world’s largest and most diverse organizations. I highly recommend Brad as a senior level executive and/or an outstanding consultant. Any company will reap substantial benefits from Brad’s knowledge and services"