Brician Mcwilliams Email & Phone Number

Newport News, Virginia, United States

United States

-Provide end-user support for staff and students in a varied environment including MacOS, Windows, and ChromeOS.-Locations I support are Sanford Elementary and Warwick High School.-Provide hardware support for classroom technologies such as Promethean Panels, Interactive Displays, Document Cameras, Copiers, VoIP phones, Rico, HP, and Canon printers.-Provide software support for major applications such as Microsoft Office, Cisco Anyconnect, Citrix, and more.-Identify and remove malware from compromised hosts either manually or using Malwarebytes, Webroot, and CCleaner.-Manage hardware devices via Filewave MDM.- Active directory password resets. -Conduct asset and inventory management using proprietary ticketing system.

-Provide end-user support for staff and students in a varied environment including MacOS, Windows, and ChromeOS. -Locations I support are Jones magnet middle school, Hampton City schools television Studio, the maintenance building for HCS, plus the Initial contact for all new SROs to the District for issuing devices. -Provide hardware support on various classroom technologies such as Promethean Panels, Interactive Displays, Document Cameras, Copiers, VoIP phones, Xerox, and Canon printers. -Provide software support for major applications such as Microsoft Office, Cisco Anyconnect, Citrix, and more. -Identify and remove malware from compromised hosts either manually or with the use of using Malwarebytes, Webroot, and CCleaner. -Manage macOS hardware devices via Filewave MDM. -Conduct asset and inventory management using proprietary ticketing software FileMaker.-Provided remote support during the pandemic to HCS staff and students in a Helpdesk environment. -Helped schedule and organize pickup and dropbox locations for damaged student devices during a pandemic. -Supported the endeavor of 90 Promethean board panel installs during the summer with the help of a small team.

Newport News, Virginia

- On-site support for computer maintenance, networking for business, and residential clients. - Extensive experience in end-user support in general. - Setup, configure, troubleshoot, and repair Microsoft Windows 7, 8, and 10.- Setup, configure, troubleshoot, and repair Office 365.- Setup, configure, troubleshoot, and repair Apple OSx computers.- Setup, configure, troubleshoot, and repair mobile computing devices Apple, and Android. - Setup, configure, troubleshoot, and secure Lan, and wireless networks.- Setup, configure, troubleshoot printers either WiFi, Ethernet, or USB based. - Remove viruses and spyware from your computers.- Help protect and back up data.- Provide education on best practices for computing.- Responsible for company-issued assets, company vehicle, company cell phone, HP laptop, remote VPN access. - Monitored and solved incoming tickets to ensure users persist with their activates and plans.- Managed inventory to the best of my ability.

Newport News, Virginia

- Remote login access support for computer maintenance networking for business and residential clients. - Extensive experience in end-user support in general. - Set up, configure, troubleshoot, and repair Microsoft Windows 7, 8, and 10.- Set up, configure, troubleshoot, and repair Office 365.- Set up, configure, troubleshoot, and repair Apple OSx computers.- Set up, configured, troubleshot, and repaired mobile computing devices like Apple and Android. - Set up, configure, troubleshoot, and secure Lan and wireless networks.- Set up, configure, and troubleshoot WiFi, Ethernet, or USB-based printers. - Remove viruses and spyware from your computers.- Help protect and back up data.- Provide education on best practices for computing.- Responsible for company-issued assets, HP thin client, VPN access, and remote office space.- Monitored and solved incoming tickets to ensure users persisted with their activities and plans

Newport News Virginia

- Extensive experience in end-user support in general- Remove viruses and spyware from your computer.- Install virus and spyware protection software.- Help protect and back up important data.- Perform system checkups and maintenance.- Bring client computer up to date.- Recommend hardware and software.- Install the recommended hardware and software.

Williamsburg, Virginia

Answering user inquiries regarding computer software or hardware operation. Help resolve issues via email, telephone, or in person. Monitor and respond to Help Desk tickets in order of priority using Nova ticketing system.

Bachelor Of Science - Bs, Digital Media Production

High School Diploma