Brandon Ridberg Email & Phone Number

United States

Tempe, Arizona, United States

Tempe, Arizona, United States

Tempe, Arizona

Senior escalation point for IT requests. Provide support for Access Control (LDAP) and Physical Requests.Provide computer repairs and lessen the number of computer replacements.Provide network support for physical lines and wifi. Monitor local traffic on the network and analyze possible usage concerns.Repair/replace network equipment." Continue to use my Apple steps of service and provide the best customer experience possible.Responsible for facilitating weekly new employee on-boarding classes. Train and create a confluence article to better our technical workflows. Project Manager for IT Site Expansions. Assigned IT security responsibilities.

Phoenix, Arizona Area

Wordpress Developer for the last 10 years.

Gilbert, Arizona

Job Duties:Collect information to analyze and evaluate existing or proposedsystems.Research, plan, install, configure, troubleshoot, maintain andupgrade operating systems, hardware and software.Troubleshoot and resolve hardware, software, and connectivityproblems, including user access and component configuration.Install, configure, and upgrade desktop hardware and peripherals toinclude; network cards, printers, modems, mice and add-in boardsParticipates in upgrade planning, testing, validating andimplementing. Assists in process improvement efforts andestablishes systems security measures.Work as a team member with other technical staff toensure connectivity and compatibility betweensystems.Conduct technical research on system upgrades todetermine feasibility, cost, the time required, andcompatibility with the current system.Document system problems and resolutions for futurereference.Provides server, computer and application support.Helps set up systems and troubleshoots problems inhardware and software. Deploys and configurescomputer workstations.

Gilbert, Arizona

Advice and support clients with technical assistance.Understanding of DNS, DHCP, TCP/IP Management in a mixed operating system environment Win/Mac/LinuxDeploy MDM solutions.Knowledgeable in VOIP.Run low voltage cabling, coaxial, and speaker wiring.Certified to repair and upgrade Mac and PC computers. Offer Open/Active directory solutions for multiple user computing environments.New office deployment, install CAT6/5/Audio/Coaxial cabling.Setup fully integrated networking equipment security and surveillance.Managed teams of 3 for installs / Network / PC deploys

Chandler, Az

Responsible for planning, scheduling and coordinating employee technical training. Developed curriculum for each training, set deadlines and goals for each class.Led multiple large group session 30-100 participants.Setup development plans for employees to better their knowledge about the products they support. Specifically focused development for the IT devision.

Queen Creek, Az, United States

Accountable for high-volume, complex computer repairs.Responsible for meeting and exceeding deadlines on repairs and technology related issues while providing customers with impeccable positive customer service. Track and manage large sales including business/corporate accounts and aiding as the “go-to guy” for product questions and training.Expected to reach a 4 customer an hour, isolate issue, repair relationship, and offered next steps for resolution. Met goals provided consistently through out my employ.Multitask issues while providing a 90% customer rating