Process improvement • Design and develop training materials • Coaching and training • Escalation point • Project management • Client implementations

Operations Manager (November 2010-September 2011) Motivated leader of a team of operations professionals • Created and implemented a large scale employee relations program • Escalation point for pay, benefits, billing, and client issues • Project management • Large scale implementations • Creation and coordination of a regional Mentorship ProgramProject Coordinator (July 2008-November 2010)Team supervisor • Manage multiple small and mid-scale projects throughout entire life-cycle • Complete new hire orientations • Coordinate and conduct training • Process in-house benefits and terminations • Coordinate business reviews and client proposals•Founding member of the Volt Portland Green Committee•Founding member of the Volt Portland Safety CommitteeProgram Manager (November 2007-April 2008)Single point of contact for a national account • Create quarterly reports • Troubleshoot with billing discrepancies • Employee relationsPersonnel Assistant (July 2007-November 2007)Source for and screen candidates • Process payroll • Perform field employee orientations • Unemployment claims and hearings • File worker’s compensation claims and follow through on all cases

Chili's Fort Collins 06/2000-06/2007Chili's Clackamas 11/2007-04/2008Performing orientations and training new employees • Entertaining tables • Checking food quality and expediting • Handling money • Developing relationships with customers to enhance their experience • Meeting and exceeding required sales expectations •Member of the Chili’s Fort Collins Development and Training Team•Member of the Chili’s Fort Collins Safety Committee

Complete intakes and evaluations with new clients • Administer and score psychological tests (MMPI, MCMI, WAIS, etc) • Create and maintain a new chart/file keeping system • Reporting • Monitor clients’ compliance with court-ordered standards • Liaise with clients’ probation officers • Assist in conducting competency evaluations with inmates