Previous and current customers: Public Entity St. Eustatius, Rijksdienst Caribisch Nederland in Bonaire/Saba/Statia (RCN), Local Government Curacao, Ministerie van Financien in Curacao (Belastingdienst), Dutch Caribbean Securities Exchange (DCSX), Digicel Caribbean, Royal Bank of Canada, Friesland Campina Netherlands, Telem in St. Maarten, Sagicor in Trinidad, Stichting Overheids Accountants Bureau (SOAB) in Curacao, Fun Miles Curacao/Aruba/St. Maarten, Centraal Bureau voor de Statistiek Curacao, Centrale Hypotheek Bank Curacao, Citizens Insurance Caribbean, Guardian Group, Sea Aquarium, etc. Services: * Interim head * Project coordinator* Research (quantitative & qualitative methodologies). * Communications (Strategy, Planning and Execution)* Change Management Training, coaching, mentoring, workshops in the areas:* Leadership and Management* Communications: connection, constructive feedback, effectiveness* Customer Experience, Customer Service, complaints handling

𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Established a dedicated communications unit. Provided interim management Partnered with the government, funded by the Dutch Ministry of the Interior and Kingdom Relations.𝐊𝐞𝐲 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬: Enhanced department quality and capacity through training and coaching. Improved public communications via a strategic three-year plan, approved by the Dutch Ministry. Introduced community dialogue, improving bottom-up communications.

𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Provided strategic advice and support in COVID-19 communications. Partnered with local health departments and government agencies.𝐊𝐞𝐲 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬: Achieved clarity in COVID-19 communications, ensuring timely and accurate information. Enhanced public understanding and compliance with health guidelines.

𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Evaluated and improved all external communication to taxpayers. Collaborated with the team on a new tax system.𝐊𝐞𝐲 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬: Improved taxpayer understanding and compliance. Increased efficiency in tax payment processing. Enhanced clarity and accessibility of tax information.

𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Key consultant to the Prime Minister and "Raad van Ministers" during the dismantling of the Netherlands Antilles (Project called "Ontmanteling Nederlandse Antillen". Played a vital role in the formation of Curaçao (Project called "Opbouw Curaçao).𝐊𝐞𝐲 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬: Developed Strategic Communications Plan Provided strategic advice and support in public communications. Assisted ministers in effectively conveying critical information. Ensured a smooth transition with clear, consistent messaging.

𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Developed a comprehensive Plan, including Marketing and PR strategies. Successfully launched a unique submersible, the first of its kind on the island and in the Dutch Caribbean.𝐊𝐞𝐲 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬: Created a thorough and effective plan to executed targeted marketing and PR campaigns. Achieved successful market introduction and strong initial reception.

𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Introduced RBTT in the banking industry with impactful marketing, PR and sponsorship programs. Led strategic marketing in the region (Curacao, Aruba, Bonaire, St. Maarten and Suriname) in research, public relations/communications/community engagement, and customer experience initiatives.𝐊𝐞𝐲 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬: Developed and implemented regional plans for PR, corporate communications, branding, and image across the Dutch Caribbean. Launched aggressive advertising campaigns in line with the bank's business plan. Enhanced brand recognition and customer engagement through targeted strategies.

𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Elevated internal and external communications to a higher level. Change Management: Played a crucial role in the executive transition team during the transfer from ABN AMRO to RBTT.𝐊𝐞𝐲 𝐎𝐮𝐭𝐜𝐨𝐦𝐞𝐬: Successfully enhanced communication strategies and practices. Ensured a smooth and effective transition between banking institutions. Improved overall organizational communication and change management.

Main responsibilities:Public RelationsInternal CommunicationsExternal CommunicationsPolicy for Sponsoring and Donations for the Netherlands Antilles and ArubaManage sponsoring and donations portfolioEvent Management

Main responsibilities:Set up a new branch in The Hague: initiate and execute sales activities, set up internal organization, recruitment and management of staff

Main responsibilities:Set-up and manage internal organization, initiate sales activities (phone acquisition, sales visits, direct mailing and follow up), Relationship Management.