Michael Bridgeman Email & Phone Number

Novato, California, United States

• Enhanced customer satisfaction by addressing product inquiries within 5 minutes on average, welcoming patrons warmly, and maintaining store cleanliness.
• Ordered over 100 dairy, juice, and egg products, ensuring efficient inventory control.
• Trained over 20 new employees on register operations, detailed product stocking procedures, and comprehensive store policies.

Santa Rosa, California, United States

• Collaborated on the creation of the first website and e-store for Thickies.LLC, a cookie business, built using WordPress.
• Led HTML and CSS coding efforts, set up and configured the WordPress content management system (CMS), and managed the migration and entry of over 100 pieces of content.
• Optimized web assets, resulting in a 30% increase in website load speed.

Bodega Bay, California, United States

• Led operations in the absence of the manager, orchestrating seamless property openings and closings, while coordinating staff schedules to enhance productivity and service standards.
• Assessed and addressed daily challenges, swiftly resolving issues for operational continuity, and executed sales goals through targeted promotions and customer engagement strategies.
• Managed daily operations in a high-volume environment, processing up to 100 bottle sales daily and facilitating 5 new wine club memberships daily.
• Responded to up to 15 daily customer inquiries via phone, email, and Podium.
• Updated point-of-sale materials in the tasting room, including order forms, tasting menus, and wine-by-the-glass menus, ensuring 100% accuracy in price, wine descriptions, and punctuation.

Napa, CA

• Managed all aspects of tablet register management, ensuring systems were 100% up-to-date, and trained 10+ staff members to achieve 95% proficiency.
• Administered the POS system, creating new items in both POS and ShipCompliant platforms.
• Collaborated closely with the DTC team to ensure accurate and synchronized updates across both systems, achieving 100% data consistency and improving overall operational efficiency.
• Created product kits and special pricing/promotions in the POS environment to complement eCommerce campaigns.
• Streamlined tasting room shipping order processes by partnering with the Inventory Coordinator and shipping companies, optimizing compliance and customer follow-up.
• Assessed and addressed complex customer service issues in the tasting room.

Napa, CA.

• Advanced to Tasting Room Operations Coordinator, demonstrating outstanding performance and dedication.
• Navigated a fast-paced environment, managing wine sales, wine club memberships, customer inquiries, phone calls, and glass washing.
• Oversaw the opening and closing of the tasting room, which included managing registers, securing the property, conducting inventory, and setting up and breaking down the bar and terrace.
• Initially engaged as a Temporary Employee in May 2011 and earned a permanent position in July due to exceptional performance.

Sonoma, California, United States

• Educated visitors about Sebastian wines, the estate, and winery history in an intimate and engaging setting.
• Conducted comprehensive tours and facilitated tastings for V.I.P. customers, tour groups, and wine club members, enhancing their overall experience.
• Managed the tasting bar operations, including opening bottles, maintaining cleanliness, and ensuring adequate stock levels throughout business hours.

Sonoma, California, United States

• Learned new software programs, Adobe InDesign and Photoshop.
• Maintained and updated Foley Family Wines trade site through Dreamweaver and E-winery.
• Coordinated shipments of wine to sales team and press.
• Coordinated trade and tasting events for the different wineries.
• Maintained records of winery press, including wine reviews and articles.

Sonoma, California, United States

• Promoted to Marketing Coordinator.
• Updated wine and food products for multiple web stores.
• Data processing, including, but not limited to customer requests, orders and applications.
• Outstanding customer service over the phone, including wine orders, membership changes and general inquiries.
• Assembled point of sales material for the sales team.

Sonoma, California, United States

• Generated letters and newsletters for the sales team and customers.
• Researched the weekly fruit prices for the different market in the United States.
• Interpreted retail ads and translated the size, location, price, and description of the ad onto Word and Excel.

Bachelor Of Science In Business Administration, Marketing And Wine Business Strategies

Activities and Societies: Intramural indoor soccer

Associate Of Science - As, Web Full-Stack Developer