Elena Bridges Email & Phone Number

Ventura, Ca, Us

Ventura, California, United States

• Provide technical support in healthcare systems by responding to helpdesk tickets, phone calls, and emails promptly and professionally. Document all resolutions in ServiceNow ticketing system.• Troubleshoot and resolve software, hardware, and network issues, including network security challenges, while ensuring minimal disruption to user workflows and maintaining strict compliance with HIPAA standards.• Identify the root cause of issues and assess potential vulnerability assessments… Show more • Provide technical support in healthcare systems by responding to helpdesk tickets, phone calls, and emails promptly and professionally. Document all resolutions in ServiceNow ticketing system.• Troubleshoot and resolve software, hardware, and network issues, including network security challenges, while ensuring minimal disruption to user workflows and maintaining strict compliance with HIPAA standards.• Identify the root cause of issues and assess potential vulnerability assessments. Escalate complex security threats or technical incidents to senior IT personnel for incident response.• Work with LDAP and Azure AD for identity and access management (IAM), ensuring secure user authentication and proper access control. Support efforts to manage user access rights in compliance with cybersecurity policies and regulatory standards.• Install, configure, and maintain systems, assisting with the setup, installation, and configuration of computer hardware and software applications. Ensure all systems are properly configured and updated. Show less

Ventura, California, United States

• Provide technical support in healthcare systems by responding to helpdesk tickets, phone calls, and emails promptly and professionally.• Troubleshoot and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to their workflow.• Diagnose and troubleshoot problems using diagnostic tools and techniques to identify the root cause of technical issues.• Escalate complex problems to appropriate IT personnel for resolution.Install, configure, and… Show more • Provide technical support in healthcare systems by responding to helpdesk tickets, phone calls, and emails promptly and professionally.• Troubleshoot and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to their workflow.• Diagnose and troubleshoot problems using diagnostic tools and techniques to identify the root cause of technical issues.• Escalate complex problems to appropriate IT personnel for resolution.Install, configure, and maintain systems, assisting with the setup, installation, and configuration of computer hardware and software applications.• Work with LDAP and Azure AD for user authentication and access management. Show less

Los Angeles, California, United States

• Planned and created the company’s website structure and functions.• Built company website, including online store, using the Wix platform.• Implemented changes and updates made by the design team, including technical troubleshooting.• Administered and maintained the company's website. Provided training to team members for effective site operation.

Los Angeles, California, United States

• Provided customer service, handling up to 200 inquiries daily with a positive and upbeat demeanor.• Developed and implemented an automated order collection form, streamlining processes.• Managed and organized orders using Google spreadsheets, maintaining a database of over 5000 clients.• Resolved issues related to orders, payments, and shipping through effective problem-solving.

Krasnoyarsk, Krasnoyarsk Krai, Russia

A website for pet owners with news, articles, a message board, and advertising for pet-related companies.• Planned and created the website’s structure and functions.• Managed a team of journalists, social media manager, and sales representatives.• Developed and accomplished short-term and long-term objectives for the company's growth.• Managed day-to-day operations, accounting, and finance.• Provided dedicated customer service to build a client base from… Show more A website for pet owners with news, articles, a message board, and advertising for pet-related companies.• Planned and created the website’s structure and functions.• Managed a team of journalists, social media manager, and sales representatives.• Developed and accomplished short-term and long-term objectives for the company's growth.• Managed day-to-day operations, accounting, and finance.• Provided dedicated customer service to build a client base from scratch.• Managed and carried out effective advertising campaigns on the company website. Show less

Krasnoyarsk, Russia

The biggest regional automobile website in Russia.• Developed and sustained customer relationships, building rapport as a personable and trusted representative.• Coordinated and executed successful advertising campaigns on the company website.• Prepared customized client presentations and quotes.• Increased customer base by 250% in 3 years.• Increased revenue by 300% in 4 years.

Cybersecurity

Information Technology

Bachelor'S, Public Relations