• Dispense departmental and emergency communications to the entire campus community• Schedule all department-related meetings, training, and interviews• Supervise and manage interns and work-study students• Manages hiring responsibilities for the department in collaboration with the Human Resources Generalist• Maintain a balanced budget as well as accurate and detailed reports• Process all work orders and invoices• Plan and execute campus-wide parking• Assist in dispatch by answering emergent and non-emergent calls and communicating via police radio • Inventory control for department office supplies• Assist the Chief of Campus Police with any other administrative or departmental needs such as the SACSCOC Fifth Year Report and the Clery Act• Provided clerical and administrative assistance to deans, department chairs, and faculty• Coordinated travel arrangements for faculty, including data entry, invoice processing, and travel reservations• Assisted University Switchboard callers by providing accurate information or forwarding calls to appropriate University personnel• Created requisitions and processed invoices for purchase orders and vendor accounts• Assisted other departments as needed, including Facilities and the University Post Office

Duties included patient care and customer service, maintaining providers’ schedules in Outlook and Encompass consisting of clinic appointments, in office procedures and surgeries in our RMI surgery center. Duties also included organizing and presenting daily and weekly meetings, initiating new procedures and protocols to make the department run more efficiently, entering patient data for appointments, statistics and research as well as building new templates and checklists in Baby Sentry to help the team utilize and understand the technology available to better assist the department.

I was a Patient Care Coordinator for an Internal Medicine physician at Mecklenburg Medical Group in Matthews. During my time at MMG, I served on the Morale Committee as well as the Celebration Committee. I had received multiple awards including 3 Values in Actions awards, a KEAP award (Key Engagement Award Program), Employee of the Month and Employee of the Quarter.Duties included patient care and customer service, initiating, maintaining and following up on patient referrals, answering incoming calls quickly and efficiently, scheduling appointments, maintaining providers' schedules, initiating prior authorizations and scanning. Duties also included training new Patient Care Coordinators for our office as well as other MMG offices and assisting in other areas of the office as needed.

Call center environment: Duties included answering incoming calls quickly and efficiently for five OB/GYN practices and one family practice, scheduling appointments, documenting callers’ needs and taking requests for refills and lab/test results. Other responsibilities included checking the daily provider schedules for errors for all fourteen offices and responding to My Health Online requests.

Duties included checking patients in and out, verifying insurance, answering phones, entering labs, calling patients to reschedule appointments, office and clerical duties, making appointments, daily reports, assisting with medical records and assisting Practice Manager with various clerical duties.

Duties for Customer Service included taking client orders, research, order entry, proofreading and sending proofs, preparing estimates, handling client complaints and ordering products from various vendors. Other duties also included filling in for customer service and production managers when needed and completing digital print jobs.Duties for Mailing Specialist included management of client databases, ordering databases utilizing certain demographics that targeted client’s potential customers, preparing databases to be compatible with US Post Office regulations, computer coding, CASS Certifying and Pre-sorting.