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• Created and implemented procedure for processing and managing damaged freight claims; with 85% of all filed claims being paid• Monitored stock parts inventory; Wrote internal production orders, replenishing stock when below safety stock levels• Answered high-volume multi-line phone system • Provided logistical support assistance to sales reps and customers needing expedited shipping• Processed and billed new internet orders; contacted customers regarding backordered items, payment and shipping issues• Assisted off-site sales reps; processed new sales orders, coordinated purchasing of materials, and monitored production• Planned and organized annual holiday party and company picnics/events for a staff of 40

• Streamlined internal order processing procedures, resulting in 80% of new orders moving into production an average of two days sooner• Assisted in implementing a paperless file system allowing for greater efficiency in order entry and records management• Screened, interviewed, hired, and trained new administrative staff• Generated customer invoices; Processed credit card payments; Made collection calls on past due invoices• Scheduled new production jobs based upon items/quantities ordered, existing in-house jobs and customer in-hands date• Successfully maintained 5-star supplier rating, ensuring excellent customer service and timely problem resolution

• Developed and implemented procedure for reconciling freight bills, recovering $50,000 in overbilled freight charges• Researched competitor pricing and products; Established list pricing for over 200 products• Coordinated trade shows, new product launches, and selling incentives programs• Negotiated vendor contracts with UPS, FedEx, and Staples; Manage stocked goods inventory • Managed office supply inventory; created and submitted purchase orders to vendors• Scheduled meetings; coordinated executive travel arrangements and corporate functions; developed travel itineraries• Overhauled company’s medical and PTO/vacation time benefits programs• Processed new hire paperwork; Managed front desk staff

• Promoted from Administrative Assistant to Office Manager after three months with the company• Supervised front desk staff of two while providing operational support for an office of 30 agents• Processed new hire paperwork; trained new agents and staff on office policies and procedures• Managed supply inventory and office machine and building maintenance• Established and maintained property listings and escrow files for broker review• Prepared quarterly market share reports; Transcribed weekly meeting minutes