•Manage and update the DPI Project plan to ensure that tasks are relevant, scheduled, and assigned to the right portfolio.•Create and send out Project reports ensuring portfolio leads are informed about the progress and status of their tasks.•Coordinate stakeholders and manage sponsor communication to ensure that DPI stakeholders/sponsors are kept informed about events, including obtaining and tracking information required from the sponsors.•Review and update an onboarding manual as… Show more •Manage and update the DPI Project plan to ensure that tasks are relevant, scheduled, and assigned to the right portfolio.•Create and send out Project reports ensuring portfolio leads are informed about the progress and status of their tasks.•Coordinate stakeholders and manage sponsor communication to ensure that DPI stakeholders/sponsors are kept informed about events, including obtaining and tracking information required from the sponsors.•Review and update an onboarding manual as part of process improvement to enhance the onboarding experience of new members of DPI.•Document the Sponsorship process as part of a process improvement plan to ensure a smoother process going forward.•Provide support to the Program, Administration, Mentoring, and Networking portfolio for all DPI events during the planning and execution.•Manage Board meeting Agenda and Meeting minutes. Show less

• Analyzed the feasibility of service requests submitted. • Created, maintained, and managed deployment project plans.• Supported implementation teams to go-live in a timely manner. • Ensured that the delivery scope is maintained.• Flagged and resolved any issues to ensure a smooth transition to the live environment.• Ensured all necessary documentation is delivered on time.• Monitored tracked and reported deviations of launched products and services.• Monitored… Show more • Analyzed the feasibility of service requests submitted. • Created, maintained, and managed deployment project plans.• Supported implementation teams to go-live in a timely manner. • Ensured that the delivery scope is maintained.• Flagged and resolved any issues to ensure a smooth transition to the live environment.• Ensured all necessary documentation is delivered on time.• Monitored tracked and reported deviations of launched products and services.• Monitored performance of launched products and services.• Ensured that deployment management relies on verified schedules and forecasts.• Monitored and controlled product rollout through operational KPIs. Show less

• Performed reconciliation and analysis of event data between source generation nodes and charging system to ensure all records' completeness, validity, and accuracy.• Monitored revenue streams to identify leakage areas and provide mitigation as early as possible.• Periodically reviewed rules in the charging system for justification of business rules.• Supported performance of user acceptance tests of all products/services/system upgrades with possible revenue impact to ensure… Show more • Performed reconciliation and analysis of event data between source generation nodes and charging system to ensure all records' completeness, validity, and accuracy.• Monitored revenue streams to identify leakage areas and provide mitigation as early as possible.• Periodically reviewed rules in the charging system for justification of business rules.• Supported performance of user acceptance tests of all products/services/system upgrades with possible revenue impact to ensure business requirements were met before go-live.• Analyzed data (2G, 3G, 4G) usage, bundle usage, and bundle purchase to ensure no leakage of revenues.• Assisted in generating both automated and ad-hoc revenue assurance reports for the business. Show less

• Served as a single point of contact for fraud-related issues for internal and external customers.• Analyzed, detected, and suspended bypass phone numbers.• Configured and monitored rules on the fraud system to detect and mitigate fraudulent activities on the network.• Provided daily, weekly, monthly, and quarterly fraud reports to Management.• Reviewed fraud complaints and referred them to appropriate teams.