As the Office Manager/Accountant, I oversee the direct supervision of the Support Staff and quality control with all staff members and their assigned duties. My responsibilities include the company's financial requirements, policies & procedures, process improvements, client services, compliance with employee records, and benefits.Project Management• Oversee project budgets including managing AR, job costing, billing, and client issues.• Designed and managed a $250,000 office remodel.• Development of process improvements with strategy and measures to include electronic billing, banking efficiencies, accounting checks and balances, project budget tracking, and procedure accountability.• Development and monitoring of internal controls along with reconciling computer status reports.• Lessor representative & arrange leasehold improvements.Human Resources• Supervisor for Support Staff & annual reviews and raise increases of all staff.• Maintain employee documentation & manage confidential information.• Advertising, interviewing & orientation of new candidates.• Write and maintain company policies and procedures for all staff along with prioritizing and delegating responsibilities.• Administer benefit plans and obtain yearly proposals from benefit firms to include medical, dental, life, Section 125, and STD/LTD.• Annual retirement investment reviews and updates.• Completing and reporting OSHA Accident Reports.• Review & approve time/expense reports along with requests for paid time off and approval of FMLA.• Listen to and mentor all staff members so their duties are completed with integrity and efficiency.Accounting• Process and report monthly and year end financials.• Process and approve purchases, AP, Expense Reports, Payroll, Payroll Liabilities, Deposits, and Sales & Use Tax.• Processes quarterly 941, 940, WI Unemployment, Yearly W2’s, and annual audits. Liaison to hired firm for year-end taxes.• Oversee annual commercial insurance quotes.

As the Supervisor for Receipts Management, I was responsible for the team that processed all payments and credits. This position required consistent mentoring of staff and daily problem-solving decisions which resulted in multiple process improvements.Project Management• Assisted in the development and implementation of a departmental strategic plan and vision that is consistent with FSH organizational strategy and goals.• Spearheaded process improvements to be more efficient and within regulation for posting payments and credits on patient accounts which resulted in us going from a years worth of posting to under 30 days.Human Resources• Developed ways to utilize innovative thinking, differences of opinion, approaches, personality preferences, and background.• Served as an effective change agent by embracing change and motivating others through times of change.• Demonstrated the specific behaviors, knowledge, and skills necessary to supervise the daily operations of the Receipts Management department.• Assisted with the appropriate selection, effective and timely orientation, training/coaching, and development of staff per Human Resource policy and procedure.Accounting• Under the direction of the manager monitored operating and capital budgets.• Reported account receivables to the CEO and CFO for five accounting systems to include hospital, clinic, infusion, homecare, and medical supplies.Client Services• Promoted positive and professional communication, within and between departments and with patients and other customers, consistent with our FSH Standards for Values Integration. Participated in direct provision of services to meet patient and/or other customer needs.• Maintained an environment conducive to the practice of professional interaction and provision of quality patient care.

As a Financial Counselor, I was responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period.Project Management• Funding and reimbursement on infusion drugs; estimate pilot with OB/GYN; RL7 feed test with estimator; Cardon Outreach referral patient reimbursement; Amish settlement process.• First 90 days of employment, processed and adjusted all charity cases due to an extended backlog; processed 229 applications for $1,993,974.07, processed (adjusted) 304 accounts for $2,480,314.36, and approved/declined 105 applications.• Area representative with the Estimator User Workgroup which is becoming enterprise wide; run estimates through our new Estimator or manually for numerous procedures.Human Resources• Completed required written policies and procedures for our charity program.Client Services• Following AIDET to comfort patients through the funding process; daily interaction with patients to include face-to-face.• Research all options for patients to cover funding where they are currently self-pay; be pro-active by running inpatient, self-pay patients to cover funding immediately instead of waiting for the patient’s name on High Dollar Report.• Work closely with Cardon Outreach to refer patients that may qualify for Medicaid and new OB patients to social workers for insurance coverage.

Project Management• DOT permits (overweight, oversized, annual) & compliance/IFTA filing; obtained permits for burning & Storm Sewer Water Pollution (SSWP); obtained company bonds; register company in all states we did business in for sales tax, unemployment & Work Comp and maintain.Human Resources• Manage driver’s schedules; supervise office, shop and driving staff; terminations; unemployment.• Designated Safety Manager; MSHA assigned administrator/trainer; wrote safety policy; conduct safety meetings.Accounting• Saved company $90,000 in leading & completing a sales tax audit in 2010; $40,000 in Work Comp savings by analyzing options and changing vendors in 2006; suggested & implemented a change in the chain of command for greater productivity; fully entrusted with company finances and bank accounts.• Manage full payroll process & taxes for up to 40 employees for 6 states; report prevailing wages & monitor subcontractors payroll; report quarterly unemployment taxes and monthly work comp insurance; billing, A/P & A/R (annual $9-10 million in revenue); tracked progress & cost of jobs; made all insurance decisions with companies (liability, auto, Work Comp, medical); maintain bank accounts; audits (Work Comp, MN sales tax, Union); tracked bank loan line of credit to ensure account didn’t go into overdraft.Client Services• Work directly with customers, subcontractors, and engineers; calculated bids.

Answered 911 calls and dispatched police, fire and ambulance as well as requested Mayo One air transport as appropriate for Rice & Steele counties; monitored and responded to radio traffic; warrant, drivers’ license, vehicle, criminal background checks; activated the weather warning sirens & public warnings (TV, weather radio); answered regular police phone line.

Licensed Insurance Agent; sold insurance; processed claims.

• K9 Police Duty: Bomb & drug dog handler; base police patrol and respond to bomb threats, domestic disputes, disturbances, thefts, security alarms; maintain K9 kennels and up to 15 dogs during shift; base security/gate entry; attended court; traffic stops; processed tickets & police reports.• Presidential Support: Bomb search for all items going onto Air Force One; travel with President in local area to search destination area and keep area secure during event.