- Implemented new package pickup system for students in collaboration with other staff and supervisors- Processed, sorted, and organized mail and packages for the faculty, buildings, and 2,500 on-campus residents- Collected and scanned-out packages for students who came to receive their packages and mail- Resolved customer concerns using active listening and effective communication skills

- Assisted the mail center and residential building receive and sort student mail and packages- Communicated with and distributed packages to over 400 residents - Facilitated a welcoming environment with organization, answering questions, and being a part of hall staff

*Summer Employment*- Provided customers with assistance in accessing store inventory- Answered product inquiry and operated purchases in-store and online in-store pickup- Helped maintain a cohesive environment with coworkers, customers, and World Market policies

- Provided attention and care for 2 children ages 2 and 4 years old over the summer for 25+ per week- Maintained and cleaned the family’s home- Interacted with several other families and their children