- Manage the implementation and testing of new enhancements in Learning Management System.- Communicate enhancement requests and technical issues to the appropriate vendor, and track progress to completion. - Manage content, data feeds, and other information pertaining to the Learning Management System.- Monitor industry tools and trends, and develop proposals for implementation.- Maintain open lines of communication with various vendors in support of learning solutions tools.- Evaluate existing tools to determine appropriate enhancements to ensure ease of end-user adoption.- Field incoming calls and emails regarding Learning Management System questions and/or issues from field leaders, advisors, assistants, administrative staff, and Home Office employees.- Facilitate live WebEx events as needed for Subject Matter Experts. - Assist in the creation and implementation of learning content for the field sales force.

- Created and delivered resources that built users’ sales capacity, enhance success of all field advisors/assistants and enhance field managers’ ability to promote professional development. - Assisted in the creation and implementation of various learning methods/content.- Provided group and one-on-one training on Waddell & Reed business processes and other programs as needed, to those in the field using various methods, including WebEx, occasional classroom instruction, and other methods as necessary. - Became a subject matter expert for various technology tools that assist in learning, including Adobe Captivate and Articulate Storyline. - Acted as liaison between the field sales force and Home Office concerning software enhancement requests, system requirements, technical issues corrections, troubleshooting, etc.

- Fielded incoming calls and emails regarding Learning Solutions systems questions and/or issues from field leaders, advisors, assistants, administrative staff, and Home Office employees. - Troubleshot issues related to Learning Management System and escalated to the appropriate party. - Communicated technical issues and enhancement requests to the appropriate vendor. - Tracked technical issues and enhancement requests through resolution/completion. - Assisted with testing new enhancements in Learning Management System. - Uploaded new content to the Learning Management System. - Posted upcoming live events in the Learning Management System calendar. - Tested new content on Learning Management System to ensure ease of use and accuracy of tracking. - Removed outdated content from Learning Management System. - Edited user information on Learning Management System. - Set up events using Cisco WebEx upon request. - Facilitated live web-based training events as needed. - Coordinated regularly scheduled web-based forums intended for Division Office Administrative Assistants. - Tracked access levels and usage of web-based training tool users with host licenses. - Generated quarterly usage reports for Learning Management systems to be communicated to department leadership. - Generated miscellaneous reports upon request.