Providing high-quality administrative support by conducting research, handling information requests and preparing invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet or database softwarePerforming essential clerical functions such as receiving visitors, answering, screening and transferring inbound phone calls as well as regularly recording product inventory and filing, faxing and copying necessary documents

Preparing and cleaning incoming book inventory at the basic level in order to restore their integrity. Such preparations include cleaning, removing labels and stickers from previous advertising and sellers, repairing basic imperfections such as tears, rips and spinal injuries to the bookMaintaining good standards in daily workflow by processing incoming inventory on a computer-based platform as well as shelving new inventory based on company standards: placing the book in its correct location determined by section location, alphabetical by author’s last nameImparting excellent customer service to the public by handling customer inquiries, both in person and telephone-based as well as sustaining a friendly, knowledgeable and professional business atmosphere.

Ensuring promotions are accurate and merchandised to the company’s standards, staff are fully versed on the target for the day and excellent customer care standards are met while touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issuesMaintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competition and updating colleagues on business performance, new initiatives and other pertinent issuesSustaining store results and initiatives by coaching, managing and motivating employees as well as planning, monitoring, and appraising job results to increase sales and ensure efficiencyEffectively supervising and processing shipments from initial orders, paperwork and delivery to distribution of product onto the sales floor and applying valuable attention to detail through organization and cleanliness at the store level as well as creating, editing and proofreading documents for the company