Bridget Erwin Email & Phone Number

Cleveland, Ga, Us

Aeropostale | Brooks Brothers | Lucky Brand | Eddie Bauer | Nautica | Reebok - GA/TN/NC/SCI lead a district of 23 stores (Northeast GA, East TN, Southwest NC, and Southwest SC), managing 6 diverse brands (Aèropostale, Brooks Brothers, Lucky Brand, Eddie Bauer, Nautica, and Reebok), under SPARC Group. Through a focus on talent development, have successfully promoted 3 Store Managers and 2 Dual Store Manager, in district; as well as a District Sales Manager. Built trust and rapport with… Show more Aeropostale | Brooks Brothers | Lucky Brand | Eddie Bauer | Nautica | Reebok - GA/TN/NC/SCI lead a district of 23 stores (Northeast GA, East TN, Southwest NC, and Southwest SC), managing 6 diverse brands (Aèropostale, Brooks Brothers, Lucky Brand, Eddie Bauer, Nautica, and Reebok), under SPARC Group. Through a focus on talent development, have successfully promoted 3 Store Managers and 2 Dual Store Manager, in district; as well as a District Sales Manager. Built trust and rapport with team and built a collaborative team culture. Lead 2 Dual Store Managers and 2 Store Manager Specialists, within district. Coached store teams to utilize the Selling Strategy and MOD (Manager on Duty) Program and shift their mindsets and behaviors, to build genuine authentic customer relationships, to drive sales and key performance indicators, through setting expectations, coaching in the moment, and holding accountability. Successfully took part in rolling out new POS Systems and Streamlining Initiatives and Programs across 6 brands within SPARC Group. Show less

Remote

Created genuine and authentic relationships with customers. Delivered personalized customer service, by understanding the customers needs, interests, and likes/dislikes. Built a customer base and clientele book consisting of both new customers and loyal existing customers, including information that allowed me to better personalize the customer’s experience (ages and names of each of the children in their lives, birthdays, planned trips/vacations, sizes, etc.). Through product knowledge… Show more Created genuine and authentic relationships with customers. Delivered personalized customer service, by understanding the customers needs, interests, and likes/dislikes. Built a customer base and clientele book consisting of both new customers and loyal existing customers, including information that allowed me to better personalize the customer’s experience (ages and names of each of the children in their lives, birthdays, planned trips/vacations, sizes, etc.). Through product knowledge, fashion trends, and styling, was able to successfully personal shop for customers, to fulfill all their shopping needs. Utilizing my clientele book, I consistently kept customers educated on merchandise (new arrivals and availability), events, promotions, policies, and services, while cultivating a personal relationship, through personalized connection. Show less

Ga | Al | Fl

Led a district of 10 stores, spanning across 3 states (Georgia, Alabama, and Florida). Through a focus on talent development, successfully promoted 4 Store Managers in district. Built trust and rapport with team and built a collaborative team culture. Created a new Networking and Recruiting Tool to be utilized in the field by Store Managers. Coached store teams to utilize the Customer Engagement Model and shift their mindsets and behaviors, to build genuine authentic customer relationships, to… Show more Led a district of 10 stores, spanning across 3 states (Georgia, Alabama, and Florida). Through a focus on talent development, successfully promoted 4 Store Managers in district. Built trust and rapport with team and built a collaborative team culture. Created a new Networking and Recruiting Tool to be utilized in the field by Store Managers. Coached store teams to utilize the Customer Engagement Model and shift their mindsets and behaviors, to build genuine authentic customer relationships, to drive sales and key performance indicators. Successfully opened 3 store locations in new markets. Rolled out new Loss Prevention initiatives from company, to successfully reduce shrink in the district. Ended the year ranking as the #1 district in the company in all Sales Results and Key Performance Indicators.•Ranked #1 in Sales to Goal in the Company (+46%): 2021•Ranked #1 in Comp Sales (Over Previous Year) Increase in the Company (+60%): 2021•Ranked #1 in Lowest Shrink Results in the Company: 2021•Highest Raw Conversion KPI (Key Performance Indicator) and Comp (Over Previous Year) Increase in the Company: 2021•Highest Raw ADS (Average Dollar Sale) KPI (Key Performance Indicator) and Comp (Over Previous Year) Increase in the Company: 2021•Highest Raw UPT (Units Per Transaction) KPI (Key Performance Indicator) and Comp (Over Previous Year) Increase in the Company: 2021 Show less

North Georgia Premium Outlets

Through networking, recruited top talent to build a collaborative team culture. Coached team to build genuine authentic customer relationships, to drive sales and key performance indicators. Selected as the “best in class” outlet store manager and traveled the US, to train new outlet store managers. Through creating specialized training plans unique to each manager’s skill set, was able to set each manager up for success, to drive their sales to double digit increases. Remotely mentored sales… Show more Through networking, recruited top talent to build a collaborative team culture. Coached team to build genuine authentic customer relationships, to drive sales and key performance indicators. Selected as the “best in class” outlet store manager and traveled the US, to train new outlet store managers. Through creating specialized training plans unique to each manager’s skill set, was able to set each manager up for success, to drive their sales to double digit increases. Remotely mentored sales leaders with the potential for growth, who were promoted to store manager roles. Successfully opened multiple locations in new markets and through community outreach and creating unique events, was able to significantly impact new customer acquisition. Selected to work closely with cross functional home office partners to collaborate on programs, incentives, processes, operations, and social media marketing, to build brand growth. Hand chosen by VP Of Stores to serve on field focus groups for evolving the customer experience, operations improvement, omni company communication improvement, and outlet channel pricing strategies.•Multi-Unit Manager: 2015, 2017, 2019•Acting Outlet District Manager | Oversaw 13 store locations: 2017•Traveling Training Manager: 2014-2019•District Point Of Contact: 2014-2019•Highest Conversion KPI (Key Performance Indicator) Increase in the Company: 2018•Highest Mystery Shop Score in the Company: 2014 & 2015•Store Manager Culture Award: 2014•Solutions Focused Leadership Expectation Award Nomination: November 2018•Collaborative Leadership Expectation Award: December 2018 Show less

Cornelia, Georgia

Through team building, coaching, and holding accountability to results, ranked #1 for sales increase to plan in district and earned Leadership Spotlight Award in 2012, for simultaneously increasing sales in multiple stores. Consistently analyzed business results and opportunities to drive sales. Leveraged operational excellence to control inventory and delivered the best shrink result in the region in 2010. Maximized customer satisfaction survey results in underperforming stores by 28%… Show more Through team building, coaching, and holding accountability to results, ranked #1 for sales increase to plan in district and earned Leadership Spotlight Award in 2012, for simultaneously increasing sales in multiple stores. Consistently analyzed business results and opportunities to drive sales. Leveraged operational excellence to control inventory and delivered the best shrink result in the region in 2010. Maximized customer satisfaction survey results in underperforming stores by 28%. Revamped the DOR (Division of Responsibility) program, resulting in an 8% improvement in stores conversion rate. Regionally recognized as “Best in Class” for visual merchandising standards. Hired as a seasonal sales associate, and was quickly able to progress and grow in 3 years through the following positions: Sales Associate, Sales Leader, Co-Manager, Store Manager, and ultimately as a Multi-Unit Manager.•Sales Associate: 9/2009-2/2010•Sales Leader: 2/2010-11/2010•Co-Manager: 11/2010-10/2011•Store Manager: 10/2011-6/2012•Multi-Unit Manager: 6/2012-1/2013 overseeing 5 store locations Show less

Associates Degree, Middle School Education

Activities and Societies: •Education Major in Language Arts and Social Studies •Mentored at local middle school to children with harsh.

High School Diploma, College Preparatory

Activities and Societies: •Varsity Football/Competition Cheerleader