Lead a team of Underwriters to process $24million in loan volume within 30 minute response time with a 92% success rate. Write Standard Operating Procedures that comply with company Lending Guidelines.Facilitate team member development and coaching weekly to monthly.Complete new hire training, facilitate team member side sides, application audits, and finalize month end production numbers. Deliver development based team member goals. Determine branch hours of operation based on loan application volume. Schedule team member shift bids and determine eligible shifts based on application volume and production metrics on and hourly basis.

Assist members with new bank accounts, loan applications, loan funding, account maintenance. Close out teller drawers, balance the ATM and Vault, assist with month branch audits on financial tools such as cashiers checks, money orders, and travelers checks.Float to different branch locations to assist with staffing needs.

Assist members with opening new accounts, account maintenance, loan applications and funding, and notary services. Process applicant documents for the Credit Union Direct Lending program with auto dealerships. Complete monthly branch audits on monetary products. Facilitate daily balancing of the branch ATM, cash dispense machine and branch vault. Train new tellers on the teller line to process member transactions. Attend Credit Union marketing initiative activities at auto loan dealerships and new teacher training sites. Float from branch to branch to assist with staffing needs.