I held multiple positions with Dental Partners after my affiliation with the group in 2011; Practice Manager of thriving Nashville location, Regional PM responsible for as many as 10 dental practices in TN, KY & GA, and Practice Coach. * Leadership skills in conflict resolution, mentoring, coaching best practices, time management, team motivation. * Staffing managed for all positions: hiring, terminations and continuous feedback via praise and areas of improvement necessary. * Review of P&Ls quarterly and annually;created and executed individualized action plans per office accordingly. * Sole manager and coordinator of all dental supply budgeting and ordering for entire organization, which includes 20 dental practices. * Co-manager, along with Director of Operations, for all equipment repairs, ordering, replacements and budgeting for all offices. * THRIVE coaching/training for all new affiliations and existing, which focuses on process improvements, efficient operating systems, comprehensive patient care, patient satisfaction. * Created all Dentrix and Mipacs Imaging Software training guides; onsite and remote training of both company wide. * Primary point of contact for IT department's onsite needs for technical/computer setup and troubleshooting, along with attending weekly IT meetings to prevent future recurrence of common issues.

All functions of office manager/front office performed daily. * Productive appointment scheduling * AR management; over 90 prevention, insurance and patient balance follow up, consistent date of service payments. Thorough understanding of dental codes and insurance reimbursement trends. * Expertise in treatment plan presentation/case acceptance: all financial options discussed, reinforcement of necessity and urgency of treatment. * Comprehensive knowledge of dental procedures and all steps involved; ability to discuss with patients for clarity of what to expect and reason treatment is needed. * Conversion of new patient calls to scheduled appointments. * Staffing: hiring and terminations. * Accounts Payable: invoices paid, reconciliation, monitoring of spending, etc.