Bridget Mabry Email & Phone Number

Cleveland, Oh, Us

• Maintain project portfolio by ensuring data is updated and available for portfolio leader’s assessments.• Maintain project portfolio reporting in F&G PPM tool of choice.• Work closely with Retail Reporting leaders to automate reporting as requirements are defined by portfolio leaders and business partners.• Work closely with Portfolio Leaders to support portfolio activities and general administration support as needed by Program/Project Managers• Schedule sub portfolio meetings and capture meeting notes (as needed) • Follow up on action items with sub portfolio leaders and stakeholders.• Monitor and follow project management principles and practices to support the governance of the portfolio.• Assist in change management and risk management monitoring across the portfolio specifically as it pertains to the portfolio reporting and portfolio data.• Collaborate with sub portfolio managers to maintain resource capacity and demand tracking and create reporting that is useful and specific for Retail Leaders.• Assist in measuring portfolio performance by using appropriate tools and techniques, inclusive of working closely with Retail Portfolio leaders to automate reporting.• Report and escalate issues or concerns of the portfolio to management as needed.• Collaborate with Retail Sub Portfolio Leaders to support portfolio activities and general administration support as needed by Program/Project Managers.• Act as a liaison between Retail Portfolio Management and other teams. Facilitate communication and information exchange to ensure seamless collaboration on projects.• Participate in portfolio -related meetings to ensure productive outcomes.• Provide feedback on communications related to portfolio management.

• Analyzes and manages incoming demand, related priorities, and business case justification to make informed decisions on the overall portfolio• Manages governance around intake processes, demand sizing, steering/business approval, and prioritization• Works with key business partners, technical teams, internal solution architects, etc., to identify the scope of work and size/effort to create a high-level business scope that identifies teams and activities needed to complete the project successfully• Reports and analyzes business roadmaps and project portfolios against project intake requests evaluating remaining budget and capacity constraints• Assists in resource capacity needs and changes in the overall portfolio• Utilizes WR SharePoint form, Azure Dev Ops, and Power BI for data management and reporting• Collaborates with PMO and internal teams to complete project onboarding activities. i.e., business and IT approval for project work, core resource staffing, and hand-off to project management

Provides project management support for the IT Manager. Oversees 10+ IT projects involving network and infrastructure upgrades for 3 divisions and 15 sites.• Coordinates project requirements between Metals’ sites and the IT department and functions as a liaison between them.• Creates and maintains project schedules.• Provides meeting reports, project status and risks to the PMO with potential solutions.• Runs bi-weekly meetings to ensure progress is being made according to the project plan.• Logs project reports, tracks initiatives and submits corporate scorecards.• Submits Capital Asset Requests to the PMO, along with all forms associated with starting a project and making changes.

Provides program, planning, and control services for the Communications Services Project. This includes integrated assessments and analyses of project schedule and performance data as well as supporting reviews, and presenting decision-making data to the management teams.- Supports the Program Planning & Control Manager in the tracking of action items for the team. Ensures all action items are updated with their current status, due dates and any additional information as needed- Provides support for the development, maintenance and implementation of the Configuration Management and Data Management Plan, along with the Risk Management Plan.- Serves as the Executive Secretary for the Project Control Board and Risk Review Board. Duties include: scheduling meetings, sending out the agenda with relevant documents, taking meeting notes and dispersing the notes to the appropriate parties.- Tracks all documents for the project. This includes making sure the appropriate person provides progress updates, making sure sensitive documents are flagged as restricted access, upload documents to SharePoint or other locations, and link all final documents on our Document Tree.- Create training documents on different programs we use (Teams, SharePoint, etc.) and present them to the team. Assist team members one-on-one, when needed, to ensure they are using our collaboration tools properly and efficiently.

Cleveland, Ohio, United States

Supports management in planning, formulation, implementation, and integration of business functions for the GRC Communication Services Project (CSP).- Supports the GRC CSP Integration Manager in the tracking, maintenance and completion of actions and meetings in support of the CSP team.- Assists in developing and maintaining the project level Configuration Management/Data Management Plan.- Provides support for the development and maintenance of project risk managementplans and implementation of risk management at the project level.

Cleveland/Akron, Ohio Area

Co-ordinated with managers and key stakeholders to plan and execute department projects. Maintained and monitored project plans, project schedules, and deliverables.• Coordinated project plans associated with merchandise launches, operations projects/initiatives, offsite vendor meetings, and other field-related projects using Smartsheet to coordinate logistics and execution.• Gathered information specific to launch activities from key stakeholders (e.g., Merchandising, Visual, Marketing). Provided administrative support for project teams, including documentation and follow up on important actions/decisions from meetings, preparing materials for meetings and sharing/maintenance of relevant project documentation. • Provided administrative support for three Vice Presidents of Regional Operations, including coordination of calendars, meeting notes, compilation of weekly and monthly reports, and the review/processing of travel expense reports.• Created and wrote product information documents used by retail stores to educate associates and provide scripts to sell merchandise. Researched and compiled information from multiple sources to write copy.

Cleveland, Ohio

Claims Support Specialist 8/19 - 02/20: Assisted Adjusters in coordination of high-risk claims, concurrently managing up to 30 complex claims per day and working under strict deadlines to track task completion, request of documents, and gathering of claim information.• Contacted lawyers, medical offices, and customers to obtain information to complete claims.• Communicated and followed up with claims adjusters regarding tasks needed to close the claim.• Developed a new training program by documenting department processes and incorporating corporate policy. Used to onboard and train new associates. • Initiated a process improvement to replace manual provisioning of thousands of documents by converting work to electronic document sharing, saving 1 FTE and reducing costs associated with printing and mailing. Processing Specialist 03/18 - 8/19: Provided technical support to supervisors, internal customers, and insurance agents to finalize homeowner policy processing. Trained individuals and groups, leveraging expertise on workflow process, systems, and corporate policy. • Researched and gathered data to finalize applicant information, including outreach to mortgage lenders, banks, and customers. • Responded to inbound customer service inquiries from both internal (underwriters and agents) and customers to assist with billing, document management, and troubleshooting. • Created a hands-on learning process for new associates, to extend coaching and mentoring beyond the classroom experience, resulting in more immediate productivity and higher quality output. Service Consultant Associate 01/17 - 03/18: Handled inbound customer service inquires dealing with billing, vehicle, driver, and coverage endorsements.• Aided customers with cancelations, moving money, policy verification, and complex problem solving.

Independence, Ohio

Patient Care Specialist 01/2016 - 06/2016:Completed and distributed reports for nursing team. Set up department meetings and implemented team building. Patient Service Representative 06/2014 - 12/2015: Registered patients for their appointments, scheduled appointments, and verified insurance.PAS Financial Counselor I 06/2012 - 05/2014: Registered patients in the emergency department. Trained new employees.

Bachelor Of Arts (B.A.), Psychology

Capm Certification Training, Project Management

Completed the CAPM course and passed the certification exam.

Jira Fundamentals & Confluence Fundamentals

Completed training course for JIRA fundamentals and Confluence Fundamentals.

Capm/Pmp Training Course

13 week training course taught by Robert Gombeda at Progressive Insurance.

Diploma, Medical/Clinical Assistant

High School Diploma

Google Analytics For Beginners

Completed Google Analytics for Beginners training course.