Bridget Mcsweeney Email & Phone Number

Greater Los Angeles Area

Greater Los Angeles Area

Lawrence, Kansas

Assisted with creation of the annual reports which provide a thorough overview of ourexpectations for the coming Open Enrollment periods to our client.Provided final review and approval for all regular reports prior to delivery internally or to theclient.Acted as a point of contact for the Analytics Reporting department regarding ad hoc requests andgeneral inquiries.Assisted with the integration of the new service level agreement metrics for the contract year… Show more Assisted with creation of the annual reports which provide a thorough overview of ourexpectations for the coming Open Enrollment periods to our client.Provided final review and approval for all regular reports prior to delivery internally or to theclient.Acted as a point of contact for the Analytics Reporting department regarding ad hoc requests andgeneral inquiries.Assisted with the integration of the new service level agreement metrics for the contract year intocurrent reporting, by updating our internal reporting formulas and creating an access database tomanage the report while our data warehouse contractor updated their system.Completed quarterly reviews of Standard Operating Procedures.Assisted with the identification and implementation of a new business intelligence tool for theprogram, which helped streamline our reporting process by giving us the means to combinevarious reports, reducing our overall reporting load.Assisted in determining which reports would be retained and which reports would bedecommissioned during the implementation of the new business intelligence tool.Served as an information resource for my team regarding current standard operating procedures,processes, and scripting.Researched consumer issues and conduct follow ups within 2 business days of initial contact.Collated and distributed weekly reports between management and my team. Show less

Santa Monica, Ca And Kansas City, Mo

Greeted an average of 700 guests an evening.Answered phones, and booked roughly 20 reservations a day.Maintained the seating charts for both the Santa Monica and Kansas City restaurants with seatingcapacities of 240 and 511 respectively.Directed 3-4 hosts, and assisted with seating guests.Cleaned restaurant prior to opening, and following closing.

Fullerton, Ca

Functioned as a face-to-face account representative for VerizonAssisted clients with determining their service needs based on household size and data usageTrained and mentored 3 entry level personnelMade contact with an average of 30 customers a day managing, selling, and establishing Verizon FiOS customer accounts

Westside Pavilion

Increased café sales by 4% over four months thereby bringing the store in line with corporatestandards.Directed a staff of 12-15 people, maintained employee files, and filed employee write-ups asneeded.Handled weekly scheduling, and submitted monthly inventories for 50 person capacity café.Tracked and analyzed monthly café sales, average ticket, and gross margin.Reconciled 14 registers at intervals throughout the day (opening, shift change, and closing)… Show more Increased café sales by 4% over four months thereby bringing the store in line with corporatestandards.Directed a staff of 12-15 people, maintained employee files, and filed employee write-ups asneeded.Handled weekly scheduling, and submitted monthly inventories for 50 person capacity café.Tracked and analyzed monthly café sales, average ticket, and gross margin.Reconciled 14 registers at intervals throughout the day (opening, shift change, and closing), whilesupervising 20 cashiers.Tracked register overages and shortages.Reviewed 20+ applications, interviewed four potential employees, and hired one staff member.Placed and received twice weekly change orders.Helped customers with selecting reading material based on interests and needs.Answered phones, and located product for customers. Show less

Msc, Forensic Anthropology

Activities and Societies: Student/Staff Liaison Secondary Honors

Ba, Anthropology

Activities and Societies: Anthropology Club Magna cum Laude, College Honors