Maintained census of 90% during COVID. Built new relationships in community generating new referral sources each quarter. Hosted multiple events at facility to increase traffic and educate referral sources on services. Served as liaison between hospitals, families, and facility to ensure a smooth transition of care. Increased social media presence and followers by 50% through targeted campaigns.

Independently managed sales territory of the 3 largest healthcare systems in downtown Cleveland. Developed strong relationships with hospital case managers resulting in increased overall referrals. Drastically increased contacts in company CRM database through networking & face-to-face contact with referral sources. Averaged 50+ impressions/week with referral sources. Clinically assessed patients’ medical needs to ensure successful discharge to SNF. Maintained positive working relationships with Administrators & Admissions Coordinators at all 5 company locations to promote intra-facility collaboration.

Charged with on-boarding new Leadership Team to improve operational processes. Advised General Manager on HR issues to ensure office properly managed and staffed to meet client needs. Provided ongoing assistance training and coaching new employees to reduce staff turnover. Audited scheduling processes and workflow to ensure efficiency and profitability.

Managed Staffing and Client Care Departments and ran day-to-day operations in growing home-care office in competitive industry. Supervised rotating caseload of 200+ clients and caregivers. Inquiry Specialist responsible for admissions phone calls. Developed 'consultative solution' strategy for admissions process which increased company revenue by 30%. Achieved sales rate 20% higher than peers in company's most competitive territory. Responsible for helping clients initiate services and matched them with appropriate caregiver based on client needs and caregiver level of experience and availability. Ensured that clients we could not service were connected with appropriate community based supports, thus building strong relationships with community organizations and making sure clients were positive ambassadors for our company. Successfully managed departmental operations during territory reassignments by cross-training staff in different roles. Handled escalated issues of theft, abuse, and neglect exercising excellent judgement. Tracked stats on client admissions and retention rates. Wrote and delivered presentations to healthcare staff to educate and generate new business leads. Reduced overtime costs from 20% to 10% by executing new model for staffing.

Primary caregiver for 10 women with profound developmental disabilities. Coordinated care across the residential setting by managing residents' health care, day programming, therapy and mental health services. Served as residents' advocate and primary contact to residents' families. Managed 10+ direct care staff .