Experience/Event Production:-Executed logistical and strategic elements for a yearly 250-attendee TED-style event, scouted venues, sourced caterers and developed menus, requested hotel bids and negotiated a contract for the best room rate, coordinated travel and itineraries for crew members and presenters-Managed the prospective attendee database and supported sales team on recruitment strategy -Coordinated responsibilities and schedules for a 12-person crew and complex transportation logistics for quarterly three-day client experiences involving five or more distinct locations and excursions in four different cities Business Operations:-Managed vendor and contractor relationships and contracts, processed invoices in Concur, successfully executed on payment timelines, and tracked and reported detailed records of all spend and purchasing in Excel Client Guiding:-Facilitated monthly client calls, drafted email communications, created collateral and follow-up summaries for distribution-Led clients through insight-gathering experiences and interactive group discovery labs; collected and synthesized observations and concepts to aid in conceptualizing experience elements Creative Strategy/Content Curation:-Curated monthly client newsletter, sourced content, wrote and edited copy applying valuable experience concepts -Wrote book reviews for monthly client action kits, highlighted and adapted key experience elements, principles, and themes

-Oversaw department operations including training and development, staff recruitment and engagement, financial and project tracking, and collateral creation in PowerPoint for department initiatives and product launches-Managed a team of four who provided administrative and project support to department leaders (beginning June 2012)-Planned the annual budget with department leaders and helped manage investment budgets for new product launches -Led a leadership committee on organizational effectiveness to develop new processes and initiatives and ensure broad adoption

-Launched a product roadmap dashboard to track timelines, goals and deliverables for 15+ ongoing projects-Developed staffing initiatives on recruitment strategy, resource distribution, and employee engagement -Managed vendor relationships and contracts, processed invoices, tracked staff travel and expenses, and reconciled monthly spending reports with finance department

-Designed and launched a comprehensive new hire orientation program including 10 training sessions, 20 product demos, introductory meetings with key department leaders and a formal mentorship program-Piloted and led the Future Leaders Academy, a training program on leadership and project management for mid-level staff

-Assisted product development teams with primary and secondary research and collateral creation -Provided administrative support to four senior executives-Planned department meetings and social events

-Conducted research and data collection to ensure fully up to date encyclopedia entries for the newest edition of The Lincoln Library of Essential Information

-Led campaign efforts in Cuyahoga County including community mobilization, volunteer recruitment, and voter turnout-Coordinated phone banks, door-to-door canvasses and other large scale campaign events