Bridget Odom Email & Phone Number

Oxford, Nc, Us

Mebane, North Carolina, United States

• Account manager for Home Depot account. Manufactured and Supplied material within the HVAC/Plumbing category.• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.• Decreased Compliance fines by approximately 70%• Coordinated with internal teams to facilitate prompt delivery of client needs.• Monitored and analyzed customer feedback to identify opportunities for improvement.• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.• Attended monthly sales meetings and quarterly sales trainings.• Processed new purchase orders promptly and accurately.• Analyzed customer service needs thru various customer portals looking into customers’ expectations to deliver on daily and to discover areas of improvement and provide feedback to management.• Invoiced thru multiple customers’ portals.• Responded proactively and positively to rapid change.• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.• Collaborated with sales team members and internal planning team to stay current on inventory levels, complete accurate orders, and resolve item issues.• Maintain carrier calendar, scheduling trucks to pick up daily loads.• Reviewed audit and monitoring reports related to consumer and client activities.• Developed improvement and corrective action plans to bring operations in line with requirements, including new SOPs.• Performed routine analysis and calculations to process data for internal reports.• Collaborated with Internal support team to identify and prioritize problems