As the Founder and Directress of Dynagrowth Schools, I oversee all aspects of establishing and leading a dynamic nursery and primary school dedicated to fostering holistic child development and academic excellence.Key Focus Areas:Vision and Leadership: Developing and driving the strategic vision for Dynagrowth Schools, ensuring a nurturing, inclusive, and innovative learning environment.Educational Excellence: Designing and implementing a progressive curriculum that meets high academic standards and supports the unique needs of every child.Operational Management: Overseeing day-to-day operations, including admissions, staffing, and resource allocation, while maintaining compliance with educational regulations.Community Engagement: Building strong relationships with parents, educators, and stakeholders to create a supportive school community.Growth and Sustainability: Managing finances and resources to ensure the school’s long-term success and sustainability.At Dynagrowth Schools, we aim to inspire lifelong learning, creativity, and personal growth in every child, equipping them for a bright and successful future.

Manage the help desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basisSet specific customer service standards for the commission Contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process for the commission.Follow up with customers to identify areas of improvement Develop daily, weekly and monthly reports on help desk team’s productivityProvide customer feedback to the appropriate internal teams

As a Franchise Agent for Bet9ja, I own and manage three successful bet shops strategically located in Jahi, Apo, and Dawaki, Abuja. My role involves overseeing the daily operations of these shops while ensuring exceptional customer service and operational efficiency.Key Focus Areas:Business Operations Management: Supervising all aspects of the franchise operations, including staff recruitment, training, and performance management across the three locations.Revenue Growth: Driving sales and customer engagement through targeted promotions, marketing strategies, and excellent service delivery.Compliance and Quality Control: Ensuring strict adherence to Bet9ja’s policies, operational standards, and regulatory requirements.Financial Oversight: Managing budgets, monitoring financial performance, and implementing strategies to maximize profitability.Customer Experience: Creating a welcoming environment for customers and addressing their needs to build trust and loyalty.Through effective leadership and a commitment to excellence, I have successfully built a reputable and thriving business presence within Abuja's gaming industry.

Managed the process that developed the Technical onboarding framework for the Diaspora Licensees and NIMC frontend partnersManaged the deployment of software patch and installation of new versions to eliminate security problems and protect data for Diaspora licensees and Frontend Partners Processed over 6000 support requests, received over 5years for technical assistance on wide range of issues related to National Identity enrollment centers. Conducted trainings for the Frontend partners and diaspora licensees on the setup of centers and the enrolment process

Uploaded new software, rolled out updates and applied patches to enrolment workstation upon release to address issues• Assisted online users via live chat, web conference and phone to resolve issues related to NIMC customized enrolment application.• Processed over 6000 support requests received over 5years for technical assistance on wide range of issues related to National Identity enrollment centers.• Managed the deployment of software patch and installation of new versions to eliminate security problems and protect data.• Documented all transactions and support interactions in system for future reference and addition to knowledge base.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Supervise the Uploading of new software, rolling out updates and application to systems.Managed the deployment of software patch and installation of new versions to eliminate security problems and protect data for NIMC centers nationwide.Documented all transactions and support interactions in system for future reference and addition to knowledge base.Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks for NIMC enrolment centers.Supervised the support for users of devices and application for all NIMC offices at the northern region and HQ.

Worked with Galaxy backbone to deploy the MPLS cloud that supports the enrolment center Networking all NIMC 36 state officesSupervised the LAN deployment for the 36 state officesTroubleshooting and maintenance of Network in all enrolment center nationwideResponded to support requests from end users.

Managed the personnel and worked on the sections that carried out:1. scanning, OCR of enrolment forms used in the field to carry out enrolment of Nigerian citizens.2. Manual Adjudication of Fingerprints and facial Hits3. Picture enhancement of data captured in the field4. Trained and mentored new employees to maximize team performance.

Provided project support, contributing to successful on-time and on-budget delivery of field enrolment of Nigerians in a local government area.Implemented technical training, assisting 10 support staff achieve significant productivity improvements.Visited site locations to collect data and documented technical issues encountered on the field information for support purposes.