Bridget Phillips Email & Phone Number

Mclean, Va, Us

Raleigh, North Carolina, Us

Raleigh, North Carolina, Us

Oversee the Enterprise Risk Management program at SVB, a division of First Citizens Bank

Santa Clara, Ca, Us

• Crafted the vision for and leading the transformation of the enterprise risk management framework.• Accountable for the implementation of key risk management initiatives, including risk identification and capital stress testing methodologies, risk appetite and measurement, enterprise risk acceptance and issue management.• Collaborating with executive leadership across the lines of defense on critical risk priorities, including risk and control self-assessments, control testing, product and service change management governance, and Board and Senior Management risk reporting.

Mclean, Va, Us

• Spearhead transformation of enterprise risk management program that focused on elevating COF’s first line of control environment and maturing bank’s adherence to OCC Heightened Standards and evolving risk framework. • Leading third-party engagement to evolve business’s control environment, developing methodology and augmenting staffing to rationalize and test the enterprise's business controls within nine months. • Mature ERM programs that focused on lines of defense, COF’s risk framework, and second line effective challenge capabilities.

Mclean, Va, Us

• Accountable for oversight and continued enhancement of enterprise compliance program, including integration with operational risk. • Created the IRM-wide compliance risk management program, inclusive of all safety and soundness and consumer protection requirements across all risk stripes.• Crafted vision for integration of key compliance methodologies with ERM and ORM, including risk identification, analysis and reporting, control assessments and testing, and effective challenge practices.• Transformed second line testing through advanced data science and technology. • On behalf of the Chief Compliance Officer, partnered with business control and IRM compliance leaders to aggregate risks and align divisional risk management practices.• Oversaw program management resources charged with managing remediation of COF’s 2015 AML Consent Order.• Collaborated with legal, external affairs, and corporate governance to foster productive relationships with regulatory agencies, including managing all compliance-related supervisory activities and regulatory change management.• Led effective execution of program by over 300 second line of defense professionals, with direct leadership of 85 associates.

Mclean, Va, Us

• Tapped by executive leadership to oversee establishment of comprehensive, risk-based, and enterprise second line of defense compliance testing program.• Architected all aspects of methodology and process, developed and managed associated staffing model and resource plan, including overseeing recruiting, leadership, and development of 100 testing and data analysis professionals. • Engaged with regulatory agencies and CEO, board of directors, and executive committee on strategy and execution.

Mclean, Va, Us

• Led key enterprise specialty compliance programs, including the enterprise-wide Credit Bureau Reporting, Loans to Insiders, and IRS Information Returns Reporting compliance management programs.• Oversaw COF’s first-generation compliance testing program, measuring adherence to regulatory requirements and assessing effectiveness of control systems.• Directed business analysis and process engineering function, aimed at driving enterprise and department compliance process improvement initiatives.

Mclean, Va, Us

Directed critical aspects of enterprise compliance program. Implemented product marketing and business change governance processes. Restructured corporate compliance policy and supporting procedures to address evolving supervisory expectations. Oversaw ongoing processes for operational loss event management. Prepared risk analysis and reporting to business executive management and regulatory agencies. Supervised corporate foreign language services function, providing translation services and collateral documents to all lines of business.

Mclean, Va, Us

Served as second line of defense compliance risk lead for Card Division. Named compliance risk lead for credit card origination and servicing platform implementation, including approval of business and system requirements, and operating designs. Established business area risk management program assessment methodology, including development of key risk indicators and performance metrics, risk-rating methodology, and reporting tools.

Mclean, Va, Us

2003-2004 Developed and deployed the enterprise regulatory education program, delivering required training to ~7,000 associates Implemented a comprehensive enterprise compliance training and communications program, including associated budget and supplier managementDesigned and delivered business-specific training programsLed a staff of 5 professional trainers/curriculum developers

Mclean, Va, Us

Led implementation of enterprise regulatory compliance training program, delivering training to employee base (approximately 7,000 U.S.-based associates). Defined training strategy and developed content. Collaborated with human resources to deploy both in-person and computer-based training.

Mclean, Va, Us

Oversaw critical compliance and corporate processes. Directed regulatory consumer complaint resolution process (FRB, OTS, OCC, state attorneys general, and members of Congress). Re-engineered product disclosure delivery process, resulting in 300% improvement in timeliness and quality. Led corporate insurance function, overseeing placement of insurance all corporate insurance policies. Supervised design and deployment of regulatory compliance training.

Mclean, Va, Us

Designed and delivered regulatory compliance training program to Capital One associates.

Virginia Beach, Va, Us

Accountable for design and administration of middle school language arts program. Designed, implemented, and managed curricular and staff development initiatives, based on state and federal mandates, and organization strategic plan. Oversaw instructional programs managed by 250 professional educators and delivered to 14,000 students.

Served as classroom instructor for middle school language arts: English language and literature, journalism, debate, and public speaking. Contributed to division-wide curriculum development committees.

Norfolk, Va, Us

Served as classroom instructor for middle school language arts: English language and literature, journalism, debate, and public speaking. Contributed to division-wide curriculum development committees.

Masters In Education, Curriculum Development And Instruction

Bachelor Of Science - Bs, Education