Bridget Stephanson Email & Phone Number

Mclean, Virginia

• Oversee full project lifecycle, including implementation, onboarding, and post on-boarding activities, for 35 enterprise-level clients
• Collaborate closely with engineering, product, marketing and customer success teams to define technical requirements and customer needs; manage all groups towards task completion, pivoting when necessary on unexpected.
• Provide unique and customized insights into key performance indicators and areas of opportunity through Quarterly Business Reviews with C-Suite and Project Sponsors
• Achieved and maintain a renewal rate of 95% through deep, personal relationships with clients
• Secured $400K of business development revenue in 2019
• Responsible for roll-out and success of new CRM tool for customer success team

Mclean, Virginia

• Manage client pool of 27 enterprise-level clients, worth $1.5M), and develop unique, strategic, and actionable project plans based on client workflow, technology optimization, and competitive insights
• Provide ongoing training and support to executives and end-users alike, breaking down technical concepts into digestible means of operations and value propositions
• Advance clients’ strategic goals by acting as a trusted advisor to C-Suite, project directors, and end users alike, regularly communicating project achievements and areas of risk

Washington D.C. Metro Area

• Design and customize knowledge management and training resources used by both clients and internal department
• Selected as technology training representative for Annual Client Summit, crafting custom materials and presenting training program to cohort of clients
• Consult on efficient and optimal use of technology, specializing in user training and collaboration across departments
• Manage multiple competing projects and priorities across 9 health systems, resulting in over $30 million in documented return on investment
• Partner with C-Level and senior executives to both manage project experience and craft overall revenue cycle strategy
• Supervise contract renewals of client pool worth over $5 million

Washington D.C. Metro Area

As a Senior Associate, I oversaw the development and retention of business relationships with both regional and national health systems across the United States. Acting as both business partner and thought partner to a Managing Partner, I identified fruitful business opportunities and secured subsequent business interactions while also managing a.

Richmond, Virginia Area

Greater New York City Area

• Populated, filtered and interpreted data; created data tables in PowerPoint
• Checked survey links and evaluated open-end verbatims, selecting the most telling ones for inclusion in client reports for VW and BrandUSA, amongst others
• Contributed to new business development efforts directed at companies such as Nissan, Southern Comfort and Canon, by researching their current marketing strategies and creating ideas for new client proposals
• Successfully completed a start-to-finish (data through presentation) project evaluating two VW ad campaigns in terms of brand building effectiveness

Greater Philadelphia Area

• Updated the expert database to include experts used and recommended
• Acted as liaison between attorneys and department head to close files
• Researched information and interpreted data on Social Media as a Tool for Sharing News for Managing Partner’s report/presentation
• Contributed to research and authored articles for department’s blog
• Co-chaired charity committee responsible for collecting 200+ electronic devices

Bachelor Of Science - Bs, Marketing & Management Concentrations

Activities and Societies: Delta Epsilon Chi business fraternity, Phi Eta Sigma Honor Society, Phi Beta Delta International Honor Society.

Education record