Bridget Welsch Email & Phone Number

● Empathetically assist patients with scheduling and addressing appointment process questions via phone and email communications while maintaining a high call volume along with prioritizing efficiency and accuracy● Triaging email and phone communications throughout the day to ensure high priority and urgent matters are addressed in a timely manner● Maintain positive relationships with medical professionals who enlist DVM Center services and assist these clients with applicable requests such as medical records obtainment and medical record updates, processing refunds and payments, troubleshooting software mishaps, handling communication between them and patients, etc.● Tracking financial records to prevent any potential errors in payment obtainment or refunds● Communicate via Slack for any intra-team discussions

Brooklyn Park, Minnesota, United States

● Monitored client symptoms and applied crisis intervention strategies when symptomatic periods began● Created support strategy plans in collaboration with clients to promote independence in their daily life and increase their involvement with the greater community● Developed positive and constructive relationships with clients to improve social skills, decrease mental illness symptoms, and increase client self-disclosure● Overlooked expenses tracking to locate potential errors and resolve any discrepancies● Maintained client and case records to ensure proper continuity of care throughout the clients journey with Ehrnriter and external services involved in the clients care

Oakdale, Minnesota, United States

● Conducted medication administration for clients in a timely and error-free manner to mitigate any medication misadministration● Assisted clients with managing mental illness symptoms and employed crisis intervention strategies when needed● Developed positive and transparent relationships with clients through residential activities, community involvement, symptom and behavior tracking, and meaningful conversation through active listening● Maintained case notes and connected clients with resources available to them to assist in their recovery

Blaine, Minnesota, United States

● Maintained and managed consistent communication with the rest of the team to inform of their schedules for the upcoming weeks, store updates, announcements from the district manager, and any last minute coverage issues as needed● Effectively managed multiple tasks and roles throughout shifts including customer engagement, product purchasing, e-commerce set up, order fulfillment, and conducting ear piercing appointments● Opened and closed the store in a timely manner by recovering product, maintaining a clean and welcoming environment, balancing the tills, and completing paperwork for the district manager as needed● Utilized POS software to assist customers with purchasing products, locating desired items in store, and suggesting bundles to increase location revenue

Coon Rapids, Minnesota, United States

● Communicated professionally with students from a multitude of cultural, socioeconomic, and academic backgrounds● Demonstrated problem solving skills to match student needs to the services the academic support center (ASC) provides● Completed administrative duties as needed including schedule management, mail coordination, appointment setting, and network outreach● Served as a point of contact for the tutors employed at ASC and helped assist with resolving scheduling issues, resource allocation, and mediating student & tutor communication as needed

Master Of Science - Ms, Ux Design

Bachelor Of Arts - Ba, Psychology

Associate Of Arts - Aa, General Studies

Activities and Societies: Phi Theta Kappa Member PTK Vice President of Service

High School Diploma

Activities and Societies: National Honor Society Bengals in Action (Volunteer Club) Students in Action (Leadership Club)