Bridget Wicks, Mha Email and Phone Number

• Develops and updates new employee training curriculum for RM Leadership Onboarding Program and Revenue Management new hire training program• Creates training, facilitator guides, quick reference guides as needed using curriculum building tools• Creates training courses in SABA and registers class attendees• Tests and reviews e-learning classes to ensure they are functioning properly and free of grammatical errors• Provide team members with coaching to help improve their performance and improve quality audit results• Provides go-live support for Epic application and optimization. Responds to help desk tickets and end user requests

• Conducted performance audits monthly to ensure staff adhered to department and billing guidelines• Lead provider relations meetings and weekly team huddles• Analyzed billing and aging AR reports to identify key billing issues, trends, and root causes for delayed billing and billing denials. Proposed recommendations to senior leadership to reduce aging AR• Developed and delivered training content and materials to aid in reducing billing denials• Decreased billing denials by 20% through process improvements and training

• Worked denials and initiated appeals to insurance companies for erroneous reimbursement• Analyzed contracts to find reimbursement discrepancies due to underpayments and overpayments• Surpassed industry standard working more than 50 accounts a day• Prepared financial reports to present to senior leadership• Trained new hires for Insurance Follow Up and Customer Service departments• Gathered data and proposed recommendations to improve cash collection, DNFB, and aging AR

• Completed follow up on unpaid claims and submitted appeals for wrongly denied claims for commercial, private and government payers• Implemented new appeals process to ensure reimbursement of falsely denied claims. Recovered more than $1.5 million through use of new appeals process • Received Outstanding Employee of the Quarter Award for implementation of new appeals process• Trained more than 20 customer service reps and evaluated competency to perform job duties• Extracted data from billing system to report aging dollars at the end of quarter

• Answered more than 70+calls a day from patients and insurance agents while providing excellent customer service• Collected over $300k from patients in bad debt• Investigated and resolved complex claim matters with health plan and/or corporate departments• Exceeded quality performance goal of 80% each quarter• Identified trends related to patient improper billing and provided feedback to management