• Manage Roundel Learning System, including the Rewards Program, user management, and course management• Orchestrate Onboarding for new hires, including the onboarding sessions, and ensuring correct access and materials are obtained prior to hire date• Implement new project management strategies to better display the positive impact of the learning team on the business, including data analysis, Gantt charts, survey results, and role clarification

TARGET WELCOME HQ ONBOARDING• Provided a positive onboarding experience for 2,000+ new hires annually (2,610 new hires in 2022)• Implemented weekly communications using mail merge providing pertinent hire information prior to start date• Managed all outlook items for Onboarding (approximately 500 annually)• Monitored multiple outlook inboxes, ensuring high level of care and hourly replies• Created and managed all weekly new hire rosters • Submitted name changes two weeks prior to start in order to ensure preferred name displays on Target channels, creating an equitable experience for all people and gendersLEARNING RESOURCES• Researched and gathered relevant learning information via internal client request for multiple topics such as communication, project management, leadership, micro-aggressions and unconscious bias, navigating ambiguity, conflict management, etc.• Created channels in Percipio Skillsoft platform to provide easy-to-find resources• Assist in creation and approval of Workday Learning CoursesCOACHING• Managed coaching intake process for executive coaching requests, ensuring timely responses and creation of coaching connections• Monitored participant progress, meeting weekly with Skillsoft vendor representative• Created Smartsheet surveys to gather data around impact and program effectiveness• Co-created and sent relevant and timely communication to participants

• Directed Human Resources Leadership on correct procedures for processing new hires, I-9s, job changes, payroll transactions, personal information changes, correcting pay checks, etc.• Trained direct operations distribution center team of 20 on region 300 distribution centers• Lead my team in the annual performance and pay process; selected as point person by leadership• Conducted training sessions for peers on improving written communication• Produced and distributed instructions guides for best practice to increase efficiency• Documented and distributed training guides to new hire team members

• Trained 40 Marketplace Team Members to implement a new sales strategy to drive sales and increase revenue on multiple ecommerce platforms• Developed PayPal resources and instructed 45 peers on materials through classroom training presentation• Designed start-up process/procedure documents for TMALL, a new Chinese Marketplace platform• Created and distributed easy-to-read internal information resources and instruction guides for systems and programs used daily by 350 team members• Recorded and analyzed data from eBay and Borderfree platforms in excel to identify trends and improve outcomes• Documented and distributed weekly meeting notes that provided complete and thorough meeting recaps• Implemented new myGuest system; used data points to identify issues and created resources to ensure positive guest experiences, and build brand loyalty• Launched new and exciting strategies to create a positive work environment for Target.com atmosphere, including recognition initiatives

• Designed programs, curriculum, and enrichment opportunities for students ages 4 to 14• Managed finances for the program, including payments from parents, wages for employees, and material costs• Marketed the program through e-mail campaigns, fliers, and word of mouth to reach 300 students and parents in order to grow the program; program increased 50 percent

• Directed team of 5 hosts by delegating restaurant tasks, and trained new hostesses• Strategically positioned customers in areas that best benefited business sales and customer satisfaction• Formally greeted guests and managed seating for 300 to 600 people per night

• Managed budget, materials, schedule, volunteers, curriculum, space reservations, and marketing for summer enrichment program to engage 20 to 200 youth participants in low-income neighborhoods• Produced program records for a caseload of 30 to 45 students, completed ongoing youth assessments• Submitted weekly and monthly data reports in a timely manner to identify student needs and provide necessary assistance• Restructured After School Programming in order to meet grant requirements and provide quality experiences for staff and 20 to 50 students • Coordinated schedule, budget, transportation, supervision, permission, and execution of 70 8th grade students and staff members from 3 schools to visit high schools and colleges to promote education importance

• Traveled around the country enthusiastically speaking to 60 to 400 volunteers to recruit sponsors and direct food packing sessions; informed volunteers of world hunger initiatives and impact • Created engaging displays for marketplace items and information boards; encouraged sales and donations• Instructed volunteers on proper food packaging processes for third world countries; delegated tasks• Documented volunteer count, amount of food packaged, financial transactions, and marketplace inventory

• Managed the calendar, email, and voicemail while proactively anticipating conflicting priorities• Designed promotional materials and assisted with sales at over 20 seminars• Prepared and distributed monthly board meeting agendas to facilitate productive meetings

• Provided exceptional customer service to diverse client populations of 200 people per day• Trained new employees and performed maintenance on malfunctioning equipment• Received numerous commendation for care provided to injured or disabled customer and for assistance provided to customers experiencing malfunctioning vehicles