Bridget Zebrowski Email & Phone Number

Hales Corners, WI, US

Glen Allen, VA, US

• Provided leadership as a Technical Product Owner for SharePoint and collaboration tools on assignment at Northwestern Mutual; collaborated with engineers and managed stakeholder relationships to ensure ownership and.
• Developed and maintained deep understanding of business needs and opportunities addressed by the product
• Fostered data-driven decision-making by researching, acquiring, and leveraging data on user needs, behaviors, and experiences
• Wrote product use cases and user stories and communicated them clearly to stakeholders
• Prioritized and maintained the team backlog of work
• Collaborated cross-functionally with other Product, Engineering and Business Contacts

Jenbach, Tirol, AT

• IT Operations Leader for local INNIO Power business. EUX (End User Experience) Improvement Leader (IT tools) for INNIO Power (globally).
• Ensured smooth IT Operations transition away from GE business and IT support structure/processes to new standalone company (INNIO Power).
• Managed, coordinated, and led a team of 15-20 contractors through transition from GE Support Central to a new Digital Workplace environment within time and budget expectations and minimal to no productivity disruptions.

Boston, MA, US

• Ensured on-time delivery, improvement, and stability of operational IT services onsite, including end user support, network, and compute services; aligning with internal shared service teams, IT teams, and external.
• Developed and led EUX (End User Experience) Improvement initiative: created and facilitated a Digital Advisory Board comprising of IT and cross-functional team members as an avenue to give/receive IT.
• Achieved most improved culture compass score across GE (2017) for more educated, satisfied customers. Proven concept scaled across GE.
• Initiated and led site related projects (upgrades, extensions, new technologies including telepresence/video collaboration) in close partnership with other IT teams and business partners.
• Oversaw site/entity related budget, ensured transparency, reviewed value for services and drove cost- out actions, like reducing site VoIP phone support costs by 20%, preventing equipment obsolescence charges.
• Developed multi-channel communication strategy, aligned with current marketing/communication trends, promoting IT Tools.

Boston, MA, US

• Managed Salesforce.com simplification and User Experience (UX) modernization (e.g. coordinated withAppirio for crowdsourcing events).
• Led and coordinated successful inaugural Salesforce.com Hackathon across GE Power: 48 hours, 60+ participants; 13 teams; 5 business units; 4 Countries, 3 Continents, 5 Executive judges, prizes, and 12 viable solutions.
• Salesforce.com: Organized/analyzed VOC & led SFDC layout simplification, reducing field inputs by 50% and reducing data entry time by 80%.
• Earned Green Belt certification: Streamlined data load process by reducing cycle time 90.3% from 6 days to 14 hours, eliminating IT manual intervention, resulting in $5,625/month cost savings.
• Provided leadership for SFDC enhancement and release cycles by organizing and drafting monthly release newsletters, approving IT testing, and partnering with Functional Operations Lead on SFDC enhancement & release.
• Salesforce.com Training: planned, developed, structured, and implemented Crowd Guides (SFDC help/ training modules), guiding end users to pertinent SFDC help topics.

Boston, MA, US

• Provided IT client support and guidance through business acquisition from Dresser, Inc. to GE to ensure seamless transition with minimal disruption.
• Coordinated and delegated tasks for hardware refresh project (53 PCs/14 laptops) due to business acquisition.
• Ensured current and reliable hardware required for employees to process and analyze business critical data.
• Assisted and trained acquired employees with timely SSO ID registration to expedite integration.
• Supported other business divisions by documenting and communicating lessons learned and best practices.
• Developed and communicated GE Software process instructions ensuring compliance with GE licensing policies and procedures, reducing risk of legal action.

Houston, Texas, US

• Provided efficient level 1 and 2 help desk support.
• Organized hardware, software, and operating systems deployments to hundreds of end users.
• Helped business users remain efficient on contemporary equipment while ensuring minimal downtime.
• Web Application Development - Responsible for Web Application Development using ColdFusion language and created 2 essential business applications.