Bridget Zebrowski Email & Phone Number

Hales Corners, Wi, Us

Glen Allen, Va, Us

Provided leadership as a Technical Product Owner for SharePoint and collaboration tools on assignment at Northwestern Mutual; collaborated with engineers and managed stakeholder relationships to ensure ownership and clear definition of intake and prioritization of deliverables for delivery team.• Developed and maintained deep understanding of business needs and opportunities addressed by the product• Fostered data-driven decision-making by researching, acquiring, and leveraging data on user needs, behaviors, and experiences• Wrote product use cases and user stories and communicated them clearly to stakeholders• Prioritized and maintained the team backlog of work• Collaborated cross-functionally with other Product, Engineering and Business Contacts• Provided input to product vision, strategy, and roadmaps through collaboration with the domain product manager and engineering leads

Jenbach, Tirol, At

IT Operations Leader for local INNIO Power business. EUX (End User Experience) Improvement Leader (IT tools) for INNIO Power (globally). • Ensured smooth IT Operations transition away from GE business and IT support structure/processes to new standalone company (INNIO Power).• Managed, coordinated, and led a team of 15-20 contractors through transition from GE Support Central to a new Digital Workplace environment within time and budget expectations and minimal to no productivity disruptions utilizing the Microsoft O365 product suite (MS SharePoint, MS OneDrive, MS Flow, and more), including data migration.

Boston, Ma, Us

Ensured on-time delivery, improvement, and stability of operational IT services onsite, including end user support, network, and compute services; aligning with internal shared service teams, IT teams, and external vendors.• Developed and led EUX (End User Experience) Improvement initiative: created and facilitated a Digital Advisory Board comprising of IT and cross-functional team members as an avenue to give/receive IT education/feedback, enabling the voice of the digital customer by identifying and addressing IT tool pain points. • Achieved most improved culture compass score across GE (2017) for more educated, satisfied customers. Proven concept scaled across GE.• Initiated and led site related projects (upgrades, extensions, new technologies including telepresence/video collaboration) in close partnership with other IT teams and business partners.• Oversaw site/entity related budget, ensured transparency, reviewed value for services and drove cost- out actions, like reducing site VoIP phone support costs by 20%, preventing equipment obsolescence charges.• Developed multi-channel communication strategy, aligned with current marketing/communication trends, promoting IT Tools.• Delivered invaluable personalized client support: established monthly rhythm with EUS management to review site EUS metrics, providing visibility to progress and forum to address and close support gaps and opportunities for service improvement, managed ticket escalation, driving issues to closure within SLA.

Boston, Ma, Us

Managed Salesforce.com simplification and User Experience (UX) modernization (e.g. coordinated withAppirio for crowdsourcing events). • Led and coordinated successful inaugural Salesforce.com Hackathon across GE Power: 48 hours, 60+ participants; 13 teams; 5 business units; 4 Countries, 3 Continents, 5 Executive judges, prizes, and 12 viable solutions. • Salesforce.com: Organized/analyzed VOC & led SFDC layout simplification, reducing field inputs by 50% and reducing data entry time by 80%.• Earned Green Belt certification: Streamlined data load process by reducing cycle time 90.3% from 6 days to 14 hours, eliminating IT manual intervention, resulting in $5,625/month cost savings. • Provided leadership for SFDC enhancement and release cycles by organizing and drafting monthly release newsletters, approving IT testing, and partnering with Functional Operations Lead on SFDC enhancement & release management.• Salesforce.com Training: planned, developed, structured, and implemented Crowd Guides (SFDC help/ training modules), guiding end users to pertinent SFDC help topics.• Provided finance and PMO support.• Supported deployment of a SDFC instance by conducting user acceptance testing (UAT) for critical business functionality. • Coordinated Blueprint process for ITO and helped consolidate overall benefits case.• Provided support for marketing analytics - enabling visibility to SAS & market penetration.• Led initiative to create product dashboard for Product Management (PM) - worked closely with PM team to create 6 dashboards, providing visibility to key product metrics.

Boston, Ma, Us

Provided IT client support and guidance through business acquisition from Dresser, Inc. to GE to ensure seamless transition with minimal disruption.• Coordinated and delegated tasks for hardware refresh project (53 PCs/14 laptops) due to business acquisition.• Ensured current and reliable hardware required for employees to process and analyze business critical data.• Assisted and trained acquired employees with timely SSO ID registration to expedite integration.• Supported other business divisions by documenting and communicating lessons learned and best practices.• Developed and communicated GE Software process instructions ensuring compliance with GE licensing policies and procedures, reducing risk of legal action.• Led culture-changing initiative to ensure all employees utilize MozyPro backup utility, reducing downtime and support call volume, minimizing data loss risk, and providing faster data-recovery option.• Utilized strong interpersonal skills via frequent employee communications and training sessions.• Managed initiative to migrate specialty PCs into the GE network, consolidating a variety of PCs into a streamlined support model, ensuring uniform security among all assets.

Houston, Texas, Us

Provided efficient level 1 and 2 help desk support.• Organized hardware, software, and operating systems deployments to hundreds of end users.• Helped business users remain efficient on contemporary equipment while ensuring minimal downtime.• Web Application Development - Responsible for Web Application Development using ColdFusion language and created 2 essential business applications.