Bridget Doyle, M.Ed. Email & Phone Number

Tumwater, Washington, Us

➡ Implement strategic change management plans and provide organizational change management support for twelve credentialing improvement project efforts and the continuous process improvement efforts for the Washington State Department of Health's Division of Health Systems Quality Assurance (HSQA)

Tumwater, Washington, Us

➡ Deliver strategic change management and cross-functional program support for the technology implementation efforts and expansion of services for the Washington State Department of Health 988 Suicide and Crisis Lifeline program.✦ Leading the collection and analysis of data pertaining to crisis system users, translating that data into the development of detailed user experience profiles. These profiles are serving as foundational elements driving the formulation of precise technical requirements and guiding design of future state architecture from a people-centered perspective.✦ Ensure alignment between user needs and system design by partnering cross-functionally with program and technical teams. Tracking progress on the people-side of change using Prosci's ADKAR blueprint to inform project implementation on people change readiness at each phase.✦ Implemented effective communication strategies that encompass routine status updates, developing talking points, authoring dynamic PowerPoint presentations, and writing training materials. Facilitate appropriate engagement with both internal employees and external partners through development of communication strategies and plans that share out project progress and objectives in an intentional way.

Seattle, Wa, Us

➡ Ownership for the internship, mentorship, and alumni relationship management programs and product owner of Handshake for Seattle & Bothell UW campuses. Drive continuous process improvements, feature launches, and business development.✦ Grew key employer leads by 25% in 8-months using Handshake as a CRM✦ Onboarded 200+ new clients at a 44% YoY growth rate (100% growth in 1st-month)✦ Automated processes and leveraged untapped CRM features to increase productivity 30% and cut FTE manual hours by 40/week✦ Responded to market data analysis by expanding channel marketing to gain a 7X customer reach and +97% engagement✦ Boosted client recruitment by 400 and applicant pool by 5% in collaboration with the social media team✦ Increased employer engagement 40% and opportunities 25% with efficient complex calendar management & event coordination✦ Lead deployment of strategic communication plan for the 1st in-person career fair since COVID which captured a 27% boost in engagement; plan was retooled for next event, reducing planning time by 50%✦ Slashed vendor event no-shows by 93% by recommending improved policy which was immediately adopted and implemented✦ Cut costs by $9,000 annually by eliminating nonvalue added legacy practices

New York, Us

➡ Trusted Key Holder and Product Educator for Bike, Bike+, Row, Tread, and Guide brands. Identified customer needs and developed custom recommendations in alignment with fitness and health goals. Utilized Salesforce to manage and grow lead pipeline.✦ Grew lead pipeline by 120 new opportunities with a 30% sales conversion✦ Leveraged workflows within Salesforce to ensure 100% of leads received follow-up✦ Created dozens of carts using a persistent cart pilot with recommended purchases based on in-showroom discussions

Beaverton, Or, Us

➡ Established internal protocols and tracking management for the Global Workforce. Designed, configured, and built project management tool and dashboards using Smartsheet. Supported successful Workday Adaptive (HR business solution) implementation. ✦ Established infrastructure of the Center of Excellence (COE), resulting in a successful March 2022 Workday Adaptive launch✦ Shaved 50 FTE hours off manual activities by optimizing the PowerPoint Master slide decks

Seattle, Wa, Us

➡ Established rhythm of business cadence for the PMO by building the SharePoint site, Slack channel, Chime Chat, Amazon Project Portfolio site, Communication Guardrails, PTX Connects newsletters and monthly metrics, and standardized project management documents, all within 60-days in the role. ✦ Cross-trained 16 staff in change management and project management fundamentals✦ Cut 100 manual FTE hours through automation, increased email readership by 37% on month-1, reduced document creation time to delivery by 30%, and slashed lapsed deadlines from 60% to fewer than one-per-month ✦ Improved velocity by 10% QoQ while driving risk to ZERO by reinventing meeting series with refined agendas✦ Reduced time-to-close by 2-months+ by eliminating deprioritized projects

Bothell, Wa, Us

➡ Launched and managed the campus-wide parenting-student retention program. Designed and co-managed advising program implementation. ✦ Managed $90K grant budget, including reporting cadence to the Dept. of Education✦ Planned and hosted over 15 training events which directly contributed to preventing parenting-student withdrawals

New York, Ny, Us

➡ Leader of 33 Executive Assistants dispersed across the PNW territory, including Anchorage, Boise, Portland, Salt Lake City, and Seattle. ✦ Spearheaded the Audit Growth project, including social media optimization strategy and tool adoption of 100 business leaders, which boosted sales leads by 2% within first 3-months of project roll-out✦ Led business continuity response initiative during the COVID-19 crisis; established best practices and standardization initiatives

Seattle, Wa, Us

➡ Project, program, and HR manager responsible for managing a $9M annual clinical/research budget to enhance operations, performance, compliance, and the employee experience. Served as Grant Specialist and Chief of Staff for 5 dental/oral and maxillofacial surgery clinics serving 1,800+ clients monthly and employee 110+ employees.✦ Effectively managed $9M annual clinic/research budget through strategic planning and effective grant management to drive growth while using key performance indicators to monitor performance✦ Increased patient volume 5% YoY and client satisfaction 25% by implementing and facilitating multiple Lean continuous process improvement efforts✦ Developed change management strategy and project management plan for the transition from manual medication to a Pyxis with the systems go-live on target for January 2020✦ Served as Chief of Staff for 5 dental/oral and maxillofacial surgery clinics serving 1800+ clients per month with financial and human resource oversight responsibility for 10 direct reports and 100+ indirect reports✦ Conceptualized and developed dashboards using data analysis that influence executive decisions; forecast future trends for the department using 5-year longitudinal studies, evaluations, and stakeholder engagement to establish improved customer service outcomes, curriculum development, and research projects✦ Leveraged Excel and Tableau reporting to streamline the turnaround time from first patient visit to when the patients’ treatments were completed improving access to care by as much as 52-weeks✦ Partnered with institutional research teams, PIs and other grant managers from subcontracting institutions to ensure IRBs were complete and up to date

Seattle, Wa, Us

➡ Hand selected to lead the migration to Workday ERP/ATS, from 38-year-old legacy HR system, and to establish the PMO for the newly established employee resource center which impacts 48K employees. ✦ Facilitated PM team culture building processes and developing the bench for coverage of key functions to decrease downtime by 75% in work streams during sick and PTO absences while increasing collaboration resulting in an on-time, on-budget go-live✦ Stabilized the data integrity of retirement integrations post-go-live by launching, managing and reporting out results of a cross-functional 7-day SWAT team including internal teams and external SMEs that resolved critical failures and 1000s of lines of data clean up in 10+ integrations✦ Designed and managed the Change Control process and the information management infrastructure and taxonomy for 1-year and knowledge transferred to another team post-go-live in Workday✦ Developed ISC JIRA project, and delivered training in data management, SharePoint Online and JIRA✦ Oversaw a team of 7 Project Managers who managed Workday software releases, project timelines, and reporting systems and data analysis related to software, new feature or core function upgrade launches✦ Led the risk management oversight and burn down of critical risks with 12 cross-functional teams that enabled the successful go-live of Workday at UW in June 2017Managed the Program Management Office of the program to launch Workday as the HRIS to replace 38-year-old legacy HR systems for the University of Washington in 2017 and establish the PMO for the newly established employee resource center for 48,000 employees - Integrated Service Center (ISC). Oversaw onboarding, training, development, and delivery for data and project management tools, template development and deployment, and overall development and progress tracking of the ERP project plans.

Seattle, Wa, Us

✦ Reorganized clinic staffing models to better align with performance goals, redirecting the clinic from deficit-based spending to positive revenue results demonstrating effective management of $7M annual operating budget responsibility✦ Developed P&L data model to drive executive decision support and forecasting; managed complex proforma with partner hospital to secure $700K in incremental funding for clinic expansion ✦ Built fiscal year forecast model to evaluate and predict revenue and expense outcomes for clinical operations, resulting in data needed to develop roadmap for achieving 25-100% YoY revenue increase per provider✦ Served as Chief of Staff aiding the Chair and clinic Chiefs in overcoming constraints and developing strategy (can we quantify?)✦ Key strategic curriculum development advisor for re-envisioning the 4-year residency program as a 6-year MD joint oral surgery certification in partnership with Dentistry and Medicine’s academic and student services leadership

Seattle, Wa, Us

✦ Oversaw all business recruiting efforts and team brand building as proxy for VP; partnered with 12 recruiting partners, 9 business teams, and 7 finance partners across 7 countries to ensure team achieved org-wide talent objectives of hiring 275 new employees annually and remained on track; prioritized resources in alignment with organizational goals✦ Executed continuous process improvement strategies to reduce time and improve efficiency for two major recruiting processes reducing total workforce effort by 20 hours per week in first 90 days ✦ Managed space and facilities in 5-story building for 400+ person team✦ Provided HR program management for Amazon-wide bi-annual L10 Technical Director Promotion Panel ✦ Managed 32+ annual events for org-wide technical readiness and strategic college recruiting and hiring program✦ Senior level program management with responsibility for identifying alternative solutions through quantitative data analytics and business intelligence to improve design management of all recruitment efforts with focus on sourcing talent in alignment with demand.

Seattle, Wa, Us

✦ Partnered with executive management to lead organizational realignment within first 90 days of hire; led full integration of employees and functions from 2 separate units into single, cohesive unit ✦ Managed operations for student services and faculty human resources including: leading team of 20 staff; overseeing recruiting, onboarding, and promotions for 150+ paid and 900 unpaid faculty; developing workforce planning strategy; creating job classifications; and providing executive coaching ✦ Served on executive team directing process mapping and improvements for admissions, clinical education, HR, information systems, and recruitment/retention efforts ✦ Successfully proposed purchase of existing partner’s faculty human resources database, saving approximately $1 million in development costs ✦ Served as point of contact for conflict resolution; resolved grievances with unions and labor relations ✦ Streamlined clinical education approval and placement processes, reducing time to completion by 30%

Seattle, Wa, Us

✦ Oversaw recruitment, appointments, promotions, and HR management for over 200 paid and 300 unpaid faculty; managed New Faculty Orientation; provided daily consultation to executives and hiring officials ✦ Led school-wide re-accreditation, co-authoring self-study report that obtained highest marks in school’s history and saved school approximately $100k ✦ Successfully proposed school-wide diversity task force; launched climate assessment plan; wrote recruitment toolkit adopted for all faculty recruitments ✦ Ensured that school complied with institutional, state, and federal hiring and research regulations; provided risk management and compliance consultation to deans, chairs, and department heads ✦ Collaborated with IT team on development and maintenance of faculty human resources database and student reporting systems; oversaw all student and faculty reporting requirements for school ✦ Staff of the Year Winner (2007)

Seattle, Wa, Us

✦ Recruited and onboarded graduate students for three new graduate degree programs ✦ Oversaw launch of 3 tech degree programs with UW Professional and Continuing Education unit, including designing program infrastructure, and maintaining daily operations ✦ Served as member of admissions committees; gave monthly group presentations and individually advised prospective and current graduate students on admissions, degree requirements and career development ✦ Led marketing and communication effort: wrote program recruiting materials; developed marketing plans, and monitored expenditures for budget; coordinated outreach and recruitment efforts at 30+ annual events nationally; partnered with local employers to facilitate student placement

Seattle, Wa, Us

✦ Ensured effective delivery of academic counseling and support for 700 current and prospective students✦ Served as liaison between department and potential employers; established internship pipelines and recruiter contacts with industry partners ✦ Enhanced student recruitment and retention strategies, including co-facilitating highly regarded student career dependable strengths workshop with UW Career Center

Master Of Education (M.Ed.), Organizational Development And Leadership

B.A, English Literature; International Studies Program