Bridget Ford Email & Phone Number

•Client Management: Primary point of contact for diverse portfolio of client implementations ensuring alignment on project outcomes, requirements, and success metrics.•Project Management: Led the implementation of 30 complex projects, including custom API builds, SSO integrations, localization, and new feature rollouts, with clear scope definition and timely delivery.•Stakeholder Management: Directed cross-functional teams of up to 30 members, facilitating effective collaboration and communication to meet project milestones.•Program Management: Formulated implementation processes and operations of strategic clinical program partnerships enhancing healthcare clients' ability to fill critical front-line roles.

•Implementation Leadership: Managed 62 end-to-end implementations for a diverse client base, including large enterprise corporations and top-tier higher education institutions in coordination with Product, Success, and Support teams.•Process Improvement: Reengineered the onboarding process for new academic clients to significantly reduce launch timelines.

•Compliance Management: Developed and implemented comprehensive compliance programs and internal audits to ensure adherence to federal, state, and industry-specific regulations, including FERPA.•Team Leadership: Managed a team of five specialists, ensuring university clients' state authorizations, accreditations, and compliance processes were current and in good standing.

•Program Compliance: Managed a portfolio of 25 online programs, ensuring compliance with state and federal laws and regulations.

•Student Support: Provided comprehensive support to students enrolled in SyracuseUniversity’s online MBA program

•Event Management: Planned, organized, and executed large scale conference and campus events

Master Of Library & Information Science - Mlis

Bachelor Of Fine Arts - Bfa, Writing For Television And Film