Bridget Andersen Email & Phone Number

Santa Cruz, California, United States

Santa Cruz, California, United States

-Provide administrative support for seasonal and full-time Maintenance staff in essential operational roles, including director and manager level support-Payroll processing for 70 full-time and 50+ seasonal employees-Track ride maintenance schedules, testing, and related documents; ensure compliance with all state, federal, and international standards of documentation-Provide monthly safety trainings; track employee safety certifications; coordinate with Risk Management to develop and maintain city/county/state/federally compliant programs -Assist Mechanical Maintenance, Facilities Maintenance, and Buildings & Grounds teams by providing in-person support for HR questions, payroll, and general information-Worked with interdepartmental teams to develop new Employee Review Programs and plan company-wide All-Hands & Season Kickoff meetings-Prepare and update a variety of documents, including Work Orders, Purchase Orders, Invoices, memos, and both internal and external communications-Create a welcoming, friendly, and accessible point of contact for other departments to interact with Maintenance-Scheduling/calendar management, support, and feedback for the Director of Maintenance & Development

Santa Cruz, California

Mountain View, Ca

Oversee development of Client Relations Specialists into Client Relations Manager role; provide training on coaching diverse company partners from a wide variety of backgrounds.Develop and maintain relationships with partners in key global markets, including Australia, New Zealand, Greece, Croatia, India, Southeast Asia, China, and Japan.Provide coaching to partners to help drive sales and increase revenue, handling traveler concerns, and training on new proprietary software as it is released.Instrumental in ongoing development of new customer service processes and strategies in a fast-paced start-up environment.Utilize Hubspot to create marketing content for ongoing distribution to clients.Data analysis and report development for global markets to identify areas of opportunity for regional coaches, including analytics from Power BI.

Mountain View, Ca

Train new team members on use of proprietary CRM software, including strategies and skills for working with new clients.Manage diverse portfolio of external partners, providing training on best practices for sales and customer service to drive revenue.Manage up to four team members’ daily responsibilities of ongoing customer service, lead distribution, and ensured weekly quotas were met or exceeded.Developed ‘Ambassador Program’ to train junior level employees on new skill sets and prepare them for management level training.Develop written correspondence used to communicate with clients and partners regarding commonly asked questions.

Berkeley, Ca

Receptionist and sales duties for luxury reclaimed furniture company. Exceptional customer service and extensive product knowledge used to drive sales. Excelled with self-directed and group projects.

Berkeley, Ca

Set up promotional launches and trained new employees from multiple stores on new campaigns; provided training and development for staff seeking promotion. Opened and closed store, ensuring strong customer service from team of 15 team members and leads.Achieved 120% of sales goals for Holiday Open House.

Berkeley, Ca

Managed costs, store operations, staffing and customer service for busy store, promoting company values of fun, integrity, balance, empowerment, and respect. Developed thriving sales team of up to 25 team members, training mentors, and shift managers; handled recruiting, scheduling, staff development and terminations. Solved customer concerns and trained staff on problem resolution. Verified inventory counts and placed food orders; ensured proper food storage, analyzed waste and monitored portion control. Retained staff by establishing trust, rewarding strong work ethic, and creating fun working environment. Boosted year- over-year sales by over 13%, turning around previous negative comp-store sales of -10%; recognized for 1.4% positive controllable costs for fiscal year 2008. Facilitated new product launches; planned store events, set sales team tasks, oversaw advertising and hired contingent staff. Introduced concept of allowing UC Berkeley students to use student debit accounts for payment, capturing thousands in new sales and acquiring long-term customers.

Bachelor Of Arts (B.A.), Anthropology

Activities and Societies: Anthropology Club, National Society of Collegiate ScholarsGraduated with Honors in Anthropology. Departmental.

Associate’S Degree, Social Sciences