Bridget Bewick Email & Phone Number

Bracknell, GB

Abingdon-On-Thames, England, United Kingdom

Leadership of customer services multi channel customer teams and supporting experts Transformation of end to end customer experience throughout the company Strategic development of customer service to future proof delivery to become industry leading Develop service as a product

Reading Thames Valley, London City & Home Counties

Leadership of Digital Transformation IT Operations Help Desk services to improve experiences and reduce operational costs across the estate, supporting 8,000 colleagues and service partners with 24 / 7 servicesDeveloped self serve channels (inc using Virtual Assist), increased process automation and collaboration to reduce process handoffsDevised Strategy.

Milton Keynes

Responsible for end to end customer service from finance application to asset recovery and end of contract processes, leading 300+ directly employed colleagues and a number of outsource support partners to deliver exceptional experiences for 1M UK customersLeadership of customer facing teams including New Business Application Processing, Underwriting.

Oxfordshire

Member of the UK Board of Directors and World-wide Group Best Practice for After Sales OperationsDeveloped customer operating strategy to deliver significant improvements in customer service operations, customer facing channels and revenue that enhanced company profitability year on year. Improved customer satisfaction and NPS that was recognised through.

Milton Keynes, United Kingdom

Took over leadership of a multi-channel contact centre, back office processing and complaints functions from a period of rapid business growth and exceptionally poor customer experience. Lead a programme of transformation activities within the business as usual environment to improve all things customer.Transformation encapsulating culture, mindset and.

Cardiff, United Kingdom

Management of operational teams to resolve PPI secured lending complaints and support the Banks' obligation to customers and to the FSA.Always met regulatory timescales and delivered ahead of internal deadlines due to high colleague engagement Part of Barclays-wide team to manage PPI incoming mountains of correspondence, taking best practice that I have.

Chester & Cardiff

Managed operational teams of 600 colleagues (perms, temps and contractors) across 6 locations across England & Wales pre, during and post Payment Protection Insurance Judicial Review for HBOS and LTSB brands - Credit Cards, Loans and Mortgage products.Significant Key Stakeholder Management including at Board level Conducted process re-engineering to reduce.

Northampton

Significant leadership responsibilities at Barclaycard of back office support teams including Complaints, Application Processing, Retail Technology, Financial Exceptions and Chargebacks to ensure they operated to high levels of Customer Satisfaction and to agreed service levelsRestructured the departments to achieve required performance and expectations.

Northampton

Managed the implementation of improvements to key controls processes across Barclaycard Managed Business Incident Management team

Manchester, United Kingdom

Northampton

Implemented a sales incentive scheme for Barclaycard Business to Business Sales ManagersWorked on a vast array of tactical and strategic initiatives designed to reduce operating costs and improve productivity in operational business to business environments

Teesside

Switzerland, The Netherlands, France & Germany

Managed User Acceptance TestingManaged Business ReadinessManaged Training TeamsManaged Process & Procedures Teams

Europe - The Netherlands, Paris, Frankfurt, Basel