- Maintaining confidentiality and carry out assignments that are sensitive in nature- Establishing and ensures adherence to budgets, schedules, work plans, and performance requirements.- Interacting with senior management or executive levels on matters concerning several functional areas and/or clients.- Developing detailed project & program timeline roadmaps and tracking to clear milestones- Leading highly visible programs and projects aligned to strategic themes.- Managing Teams, Leaders, Sr Leaders and numerous cross – functional teams bringing the business vision to life- Plan and track monthly budgets and forecasting- Controlling dependencies, mitigations, risks and removing roadblocks across teams

● Assist the team in defining and adhering to its own process for making sure the work gets done ● Protect the development team from outside interference, facilitate discussion, decision making, and conflict resolution, and motivate work completion without coercion, assigning, or dictating the work ● Act as a servant to the team, ensuring that team needs are being met ● Promote internal and external communication to improve transparency, help radiate information, and remove roadblocks

• Deliver projects and products using the appropriate agile project management methodology, learning & iterating frequently• Lead the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team• Communicating changes and issues to stakeholders

• Develop product strategy and plans for the Boarding RPID team to build a Boarding API and TMS API• Provide support to our Boarding RPID team, the Boarding teams, Sales and Solutions Consulting• Manage Software Development Life Cycle (SDLC) including developing user requirements and user experience concepts, engaging end users in research/design reviews, managing agile product backlog and sprint schedule, including development, testing and implementation.

• Provided leadership role to Platform Product Managers on the new role the Business Analysts will be moving into• Taught team to use Agile Methodology, Scrum and Kanban• Provided support to the Boarding teams, Sales, Solutions Consulting and Partner Implementation

• Provided leadership to Product Owners on the Austin Gateway• Used Agile Methodology, specifically Scrum and User Stories• Provided support to the Boarding teams, Sales, Solutions Consulting and Partner Implementation• Managed Software Development Life Cycle (SDLC) including developing user requirements and user experience concepts, engaging end users in research/design reviews, managing Agile product backlog and sprint schedule, including development, testing and implementation

• Provided support to the Boarding teams, Sales, Solutions Consulting and Partner Implementation• During the SecureNet Integration worked with Operations team and Chief Operating Officer to document all needed material for the operations team to know how to support the merchants on the Austin Platform• Put business processes together for the Boarding Team, Certification Team, Distribution Team, Call Center Help Desk and Customer Service• Used Agile Methodology, specifically Scrum

• Provided leadership to Business Analyst, promoted cross-training and identified team concepts for projects and daily activities• Managed assigning of resources and activities assigned • Showed initiative by constantly reassessing business needs and making suggestions to proactively meet those needs• Investigated business systems, identified options for improving business systems and bridged the needs of the business with the use of information technology.• Managed and analyzed business problems and opportunities in context of requirements• Worked with the IT team to recommend solutions for the organization to achieve its goals

Hold JAD sessions to create user stories for business requirements.Review user stories with business, development and QA.Assisted in test cases and test plansTested the new software to ensure was what the business had requested.

• Demonstrated strong leadership skills with significant direct interface with internal and external clients at all levels within the organization.• Provided leadership to Business Analyst, promoted cross-training and identified team concepts for projects and daily activities• Managed assigning of resources and activities assigned• Showed initiative by constantly reassessing business needs and making suggestions to proactively meet those needs• Investigated business systems, identified options for improving business systems and bridged the needs of the business with the use of information technology.• Managed and analyzed business problems and opportunities in the context of the requirements.• Worked with the IT team to recommend solutions that enable the organization to achieve its goals• Created standard methods and practices, mentored Business Analyst and also managed resources and collaborated with ePMO and business executives

• Gathered business and functional requirements through interviews, research and meetings with business lines• Created business-flow diagrams to identify current and future business processes.• Created concept designs to clearly identify recommendations and system impacts and new development.• Defined project scope and feasibility; and work with decision makers to set development priorities.• Defined functional specifications to set up use case scenarios.• Defined technical specifications.• Facilitated regular status meetings and stakeholder meetings to review, discuss, and document current and future development projects, and production defects• Assisted with unit testing to verify results prior to User Acceptance Testing (UAT)• Worked on 11 projects through release