Bridget Daniel Email & Phone Number

Bloomfield, Nj, Us

Bloomfield, Nj, Us

Parsippany, Nj, Us

- Act as an expert in Northpass software and corporate learning strategy.- Build relationships with key customer stakeholders.- Lead training calls for new administrators and users.- Ensure customers maximize their use of our platform.- Keep customers updated about new feature releases.- Identify opportunities to help customers expand their program.

Hoboken , New Jersey, Us

- Trained and supported prospective clients during a proof of concept/pilot period- Established and achieved conversion goals between trials and paying customers- Established and achieved retention goals and process milestones for paying clients- Promoted the value of the product to upsell services and products- Reviewed customer feedback and concerns and seek to improve all aspects of the customer experience with the company- Maintained a detailed understanding of products and services, assisted customers with questions and suggested the best products for their needs- Optimized existing processes within Talenya and actively enhance all Customer Success initiatives.- Provided product feedback to Managers and Talenya’s Product team

Ithaca, New York, Us

- Provide support for over 80 Giving Day & Year-Round Fundraising partners in their online fundraising initiatives and community events- Manage customer onboarding for partners including developing goals, a fundraising plan, and ultimately an implementation plan that will provide immediate value- Deliver professional product demonstrations to potential customers and groups of customers, tailored to their needs.- Regularly review customer’s yearly fundraising plans and ensure the delivering of consistent value throughout the customer and fundraising lifecycle- Demonstrate a deep understanding of the customer’s challenges and advise them on best practices for designing and implementing fundraising strategies- Curate customer feedback about the product and our value proposition and provide that feedback on a regular basis to GiveGab's teams to help continually improve the platform and our offerings.- Collaborate with sales, customer success and marketing teams to continually update tools and materials.- Actively participate in the growth of GiveGab’s Relationship Management initiatives and processes

Ithaca, New York, Us

- Cultivated relationships with key partners across the U.S. to further their fundraising impact- Communicated client needs to product development team for feature improvement- Presented as a thought leader at various conferences across the U.S. on engagement strategies and equitable technology as well as online webinars- Developed strong relationships with current and potential Giving Day customers running community events that benefit local nonprofits through GiveGab's technology- Supported the goals of organizations looking to solve problems in their communities through effective online fundraising technology- Strategized with marketing to determine the most effective ways develop solutions for Giving Day hosts across the country and spread that knowledge across the sector

Ithaca, New York, Us

- Managed GiveGab's team of Success Champions in all aspects of customer support, engagement, and delight to help our customers be as successful as possible using GiveGab- Developed and oversaw all internal and external customer success processes, regularly adapting to accommodate for scalability - Implemented a series of on-demand and live webinars for nonprofit fundraising professionals- Delivered regular live presentations and webinars on online fundraising best practices- Created resources and best practices to better train and mentor GiveGab's Customer Success Champions and foster GiveGab's mission and values across the team during onboarding and throughout their tenure- Built and managed a self-service support community through GiveGab's Help Center powered by Intercom- Advocated for customer needs during regular checkins with GiveGab's product team and supported the implementation and testing of any new features developed. - Wrote and created content for GiveGab's blog to promote resources and helpful tips to customers- Served as Giving Day Project Manager to help key clients throughout the planning, preparation, and execution of their online Giving Day event.- Continually fostered an inclusive, creative, and collaborative environment for all team members

Ithaca, New York, Us

-Responded promptly and effectively to a variety of questions, both technical and non-technical through GiveGab's customer support chat lines-Provided support to the GiveGab sales team by setting up customers on GiveGab; and working with them to ensure success in fundraising and engagement -Monitored web, phone and chat support lines to ensue a positive experience for all of GiveGab's customers-Created product documentation to help users and customers be successful on GiveGab and oversaw the development and upkeep of GiveGab's evolving Help Center for Nonprofit Administrators, Donors, and Volunteers-Provided testing and product feedback to GiveGab's product and development teams and report regularly on common themes, requests, and user requested enhancements-Developed content for customers to use throughout the duration of their campaign to be more successful and better utilize online fundraising strategies and best practices-Served as an Elevate Fundraising Consultant to develop eye-catching online campaigns and comprehensive campaign strategies for nonprofit clients-Developed and executed daily and weekly customer success processes to scale -Lead Customer Success Reps with the handling of day to day needs and daily processes-Presented online webinars and in person workshops preparing customers for day of giving success-Acted as Project Manager for select Day of Giving clients to prepare and plan their Giving Day

Cooperstown, New York, Us

-Researched prospective donors attending events and performances at the festival using Wealth Engine & iWave Pro Platinum-Engaged with both potential and current donors during on campus events-Cultivated new relationships with patrons by inviting them to picnics, dinners, and Intermission Club-Assisted in the set up and planning of all events for potential and current donors-Facilitated a daily/nightly intermission club for our donors of $1000 or more-Used Salesforce.com & Patron Manager to run reports based on day to day needs